18 feb
Kyndryl Mexico de C.V.
Xico
**Why Kyndryl**
**Your Role and Responsibilities**
- Record, document and monitor security and access control requirements
- Training material for the use of self-service tools
- Address, record and categorize incidents
- Detect recurring operational failures related to the operation of Security Service Desk
- Level 1 through Scripts
- Level 2 reassignment to client
- Definition of corrective actions.
- Top 10 calls (desb user, reset, network permissions, etc)
- Support to audits by providing information.
- Training on new functionalities or improvements of the following tools:Chat humano,Chat cognitivo,IBM password Reset (E-pass),Catálogo de servicios
- Closure status of security incidents and problems.
**Required Technical and Professional Expertise**
"Security Service Desk
Identity and Access Management
Support service client infrastructure
Communication skills
Troubleshooting"
**Preferred Technical and Professional Experience**
- Security Service Desk - Identity & Access Management
**Required Education**
Bachelor's Degree
**Preferred Education**
Bachelor's Degree
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
**Other things to know**
**Primary Job Category**
Technical Specialist
**Role (Job Role)**
Customer Service Representative
**Employment Type**
Full-Time
**Contract Type**
Regular
**Position Type**
Early Professional
**Travel Required**
No Travel
**Company**
(Y045) Kyndryl Mexico S. de R.L.
de C.V.
**Is this role a commissionable / sales incentive based position**
No
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.