19 feb
Vernehq
Xico
Join to apply for the Customer Support Manager role at Verne.Hi there!
We are South and our client is looking for a Customer Support Manager!Note To Applicants:Eligibility: This position is open to candidates residing in Latin America.Application Language: Please submit your CV in English.
Applications submitted in other languages will not be considered.Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form.
While this is optional, candidates who provide a video presentation will be given priority.Role Overview:We are seeking an experienced Customer Support Manager to lead and develop our support team.
This role involves managing a team of customer support representatives while ensuring the delivery of exceptional customer service through both phone and email channels.
The ideal candidate should have at least 3 years of customer support experience, including 1.5 years in a leadership role, with proven ability to coach teams and optimize support operations.Responsibilities:Lead and mentor a team of customer support representatives to achieve service excellence.Develop and implement support strategies, policies, and procedures.Monitor team performance metrics and provide regular feedback and coaching.Manage escalated customer issues and support complex problem resolution.Create and maintain reporting on team performance, customer satisfaction, and key metrics.Collaborate with other departments to improve customer experience.Conduct regular team meetings and training sessions.Oversee scheduling and resource allocation to ensure adequate coverage.Qualifications:Minimum of 3 years customer support experience with 1.5 years in a leadership role.Proven track record of managing and developing customer support teams.Strong understanding of CRM systems and support operations.Excellence in English communication with demonstrated leadership abilities.Experience in creating and implementing support processes and procedures.Strong analytical skills for performance tracking and reporting.Ability to work US hours and manage a remote team effectively.Experience with performance management and team development.If this opportunity sounds good to you, send us your resume!Seniority levelMid-Senior levelEmployment typeFull-timeJob functionCustomer ServiceIndustriesMarketing Services#J-18808-Ljbffr
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.