19 feb
Jda Software
Monterrey
.Sr Support Engineer II (WFM)Apply locations: MonterreyTime type: Full timePosted on: Posted 2 Days AgoTime left to apply: End Date: March 31, 2025 (30+ days left to apply)Job requisition id: 250158Job Profile - Sr Support Engineer IIThe Senior Support Engineer 2 will support our SaaS customers to provide Solution/Product support on Work Force Management.What you'll do:
- Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phases.
- Maintain positive customer relationships by resolving conflicts and issues, managing expectations, and instilling confidence in BY WFM Solution WGS Team.
- Provide advice to BY partners and customers regarding industry best practices and process methodology.
- Document learnings and create knowledge articles for repeated cases.
- Bring in new ideas for automation, re-use, and service improvements.
- Understand the SaaS offering, features, and functionality deployed for a given customer.
- Work closely with the BY Solution Experts for complex issue resolution including Product Development.
- Continuous learning on latest BY Retail and WFM Solutions.What we are looking for:Industry experience:
- 7+ years of Retail Workforce Management experience.
- 7+ years of experience in the Software/SaaS industry.
- Ideal candidate will have experience working with BY products, specifically WFM.
- Technical experience with BY products preferred specifically, WFM.
- Experience with customer/client support in Supply Chain software.Technical Skills:
- Expert in Database programming/Data Modeling using Oracle SQL and MS SQL.
- Strong knowledge of middleware (i.E.
Weblogic, TomCat).
- Proficiency in Java / J2EE concepts – JDBC, C++.
- Cloud (Azure preferred), Log analysis, and networking tools.
- Advanced knowledge with operating systems (e.G.
Windows, UNIX, LINUX).
- Experience in scripting languages – Unix Shell Scripting, PowerShell, Python, Perl, etc.Soft Skills:
- Must have excellent communication and interpersonal skills to interact with a wide variety of internal personnel with emphasis on follow-through and reporting.
- Ability to work calmly under pressure and meet deadlines.
- Proven background to have managed multiple stakeholders in a global environment.
- Must have strong multi-tasking skills.
- Must be self-motivated and quick learner - New technologies, platforms, integrations.
- Able to work flexible hours, including evenings, weekends, as warranted by the situation in critical times or to manage customer escalations.
- Demonstrates initiative and is inquisitive.
- Succeeds in a fast-paced environment.
- Demonstrates the ability to work independently without losing team synergy.
- Demonstrates customer service ethics and core values.Education:
- Bachelor's degree required, major in Computer Applications, Industrial Engineering, Supply Chain Management, or other equivalent technical fields.
Master's degree preferred
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.