18 feb
Acuity Brands Lighting
Isla Guadalupe
.Customer Resolution Lead Representative (MPF) We use technology to solve problems in spaces, light, and more things to come for our customers, our communities, and our planet.
Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company.
We use technology to solve problems in spaces, light, and more things to come.
Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in people's lives.
We are positioned at the intersection of sustainability and technology.
Our businesses develop technology that helps save our customers energy and reduce their carbon emissions.
We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and location-aware applications.
An Order Support Specialist plays a crucial role in ensuring the smooth processing and fulfillment of customer orders.
Responsibilities may include: order entry, simple to medium order management, intake of all customer inquiries, and resolution of any small task, regardless of domain.
The candidate should continually seek opportunities to broaden customer relationships by ensuring customer requirements and expectations are exceeded.
This position involves managing the entire order cycle, from order entry to delivery, and providing exceptional customer service throughout the process.Key Tasks & Responsibilities (Essential Functions) Support basic to medium level order/project management after entry through activation.
Provide timely updates to customers regarding their order status and address any inquiries or issues.
Use Power BI reporting to monitor orders assignation proactively to avoid having delays, issues, or miscommunications.
Monitor orders for exceptions and holds to ensure orders are activated, produced, and shipped in a timely manner.
Troubleshoot and resolve any problems related to orders, including replacements.
Act as liaison/translator between internal partners and customers.
Utilize order management software to track and manage orders effectively (Agile, PowerBi, WQ, etc).
Closely interact with Pre-Sales, Post-Sales, and Order Excellence teams.
Develop solutions for basic and some medium level order issues related to order activation.
Develop and demonstrate complete understanding of the order fulfillment cycle, such as product and services knowledge, lead time management, business system logic (orders, manufacturing, inventory, and shipment),
and the relationship within the customer ecosystem.
Take ownership and engagement of their individual KPI from Customer Excellence Team.Skills Demonstrated empathy for others.
Ability to identify issues and find effective solutions quickly.
Excellent communication and organizational skills.
Proficiency in using software to track and manage orders (e.G
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.