18 feb
CXM Direct
Nuevo Casas Grandes
Effectively managing the company chats, E-mails and calls- Identifying and assessing customer's needs to achieve satisfaction- Receiving and handling inquiries from New Leads and clients through Phone Calls, Chat, E-mails andPortal -Offer support to the lead/client within the specified time frame- Updating CRM and keeping records of all communications and action taken- Interact with other departments to solve inquires raised by clients that requires further investigation bysending tasks- Follow up with clients and schedule call backs to ensure optimum results and customer satisfaction**Requirements**:- Work independently and in teams- Follow standard processes and procedures.
Requirements- Proven customer support experience- Experience/background in Forex and the Financial Market is a plus- Excellent command of the English and Spanish languages, both verbal and written- Proficiency in the use of Microsoft Office Word, Excel, Outlook- Strong phone contact handling skills and active listening- Ability to work under pressure and meet deadlines**Benefits**Bonuses and commissionsBonuses and commissions highly depends on the sales results and depending on experience and job scope.Account Executives motivation and compensation scheme will be shared during interview.
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.