19 feb
Blue Yonder
Monterrey
Job Profile - Sr Support Engineer IIThe Senior Support Engineer 2 will support our SaaS customers to provide Solution/Product support on Work Force Management.What you'll do:Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phasesMaintain positive customer relationships by resolving conflicts and issues, managing expectations, and instilling confidence in BY WFM Solution WGS TeamProvide advice to BY partners and customers regarding industry best practices and process methodologyDocument learnings and create knowledge articles for repeated casesBring in new ideas for automation, re-use and service improvementsUnderstand the SaaS offering,
features and functionality deployed for a given customerWork closely with the BY Solution Experts for complex issue resolution including Product DevelopmentContinuous learning on latest BY Retail and WFM SolutionsWhat we are looking for:Industry experience:7+ years of Retail Workforce Management experience7+ years of experience in the Software/SaaS industryIdeal candidate will have experience working with BY products, specifically WFMTechnical experience with BY products preferred specifically, WFMExperience with customer/client support in Supply Chain softwareTechnical Skills:Expert in Database programming/Data Modeling using Oracle SQL and MS SQLStrong knowledge of middleware (i.E.
Weblogic, TomCat)Proficiency in Java / J2EE concepts – JDBC, C++Cloud (Azure preferred), Log analysis and networking toolsAdvanced knowledge with operating systems (e.G.
Windows, UNIX, LINUX)Experience in scripting languages – Unix Shell Scripting, PowerShell, Python,
Perl etc.Soft Skills:Must have excellent communication and interpersonal skills to interact with a wide variety of internal personnel with emphasis on follow-through and reportingAbility to work calmly under pressure and meet deadlinesProven background to have managed multiple stakeholders in a global environmentMust have strong multi-tasking skillsMust be self-motivated and quick learner - New technologies, platforms, integrationsAble to work flexible hours, including evenings, weekends, as warranted by the situation in critical times or to manage customer escalationsDemonstrates initiative and is inquisitiveSucceeds in a fast-paced environmentDemonstrates the ability to work independently without losing team synergyDemonstrates customer service ethics and core valuesEducation:Bachelor's degree required, major in Computer Applications, Industrial Engineering, Supply Chain Management, or other equivalent technical fields.
Master's degree preferred.#J-18808-Ljbffr
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.