18 feb
Wood Mackenzie
Xico
.Senior Specialist - Customer SuccessSenior Specialist - Customer SuccessApply remote type Hybrid locations Mexico City, MX time type Full time posted on Posted 2 Days Ago job requisition id JR1629Wood Mackenzie is the global data and analytics business for the renewables, energy, and natural resources industries.
Enhanced by technology.
Enriched by human intelligence.
In an ever-changing world, companies and governments need reliable and actionable insight to lead the transition to a sustainable future.
That's why we cover the entire supply chain with unparalleled breadth and depth, backed by over 50 years' experience.
Our team of over 2,400 experts, operating across 30 global locations,
are enabling customers' decisions through real-time analytics, consultancy, events and thought leadership.
Together, we deliver the insight they need to separate risk from opportunity and make confident decisions when it matters most.WoodMac.ComWood Mackenzie ValuesInclusive – we succeed togetherTrusting – we choose to trust each otherCustomer committed – we put customers at the heart of our decisionsFuture Focused – we accelerate changeCurious – we turn knowledge into actionAs a Senior Customer Success Specialist, you will work as an individual contributor within the Customer Success Tech Touch team.
You will engage with Wood Mackenzie's low-mid value customers across multiple industry segments and regions in a digitally-led environment.Main ResponsibilitiesHave a high-level understanding of your customer's industry and be able to articulate how our solutions can bring value and insights to positively impact their organizations' decision making.Ability to manage and be accountable for a global 1 to many book of business.During onboarding, ensure that customers are adequately trained,
equipped with the right tools and resources, and educated on subscribed WM products; to optimize product usage and minimize their adoption time.Collaborate with internal teams to facilitate early increased adoption and maximum product usage.Regularly monitor and report customer health and develop plans for improvements where risks/issues that may prevent or delay success for the customer are identified.Work alongside the wider team to build out the digital strategy and supporting programmes.Be a customer advocate, capturing and delivering customer feedback to respective teams and identifying opportunities for improvements.Be commercially minded and work in proximity to the Sales/Account Managers to position for business retention and growth, contract renewal,
and service extension.Identify the need for improvement in processes and work collaboratively across teams to affect this.Develop, learn, and share best Customer Success practices with team members to continually improve the quality, effectiveness, and efficiency of our processes.Equal OpportunitiesWe are an equal opportunities employer
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.