18 feb
Relaycommerce
Xico
.About the CompanyRelay Commerce is an e-commerce enablement platform offering scaling solutions across personalized messaging, social commerce, and customer retention, helping merchants navigate the rapidly evolving digital landscape with a comprehensive suite of tools.
The Relay suite of solutions currently drives more than $1 billion in aggregate incremental gross merchandise volume for more than 35,000 merchants.The Relay ecosystem currently consists of eight software products that accelerate merchant revenue growth through email marketing automation, on-page conversion optimization, user generated content management, retention analytics, and subscription management.
Relay's suite of products are established as key revenue generation tools for innovative e-commerce merchants worldwide.About the RoleAs a Technical Customer Success Specialist, you will be wearing multiple hats, playing a crucial role in providing technical support, assisting sales teams with technical expertise, and supporting new customer onboarding through Shopify theme customization.
This is not a traditional account management or customer relationship role; this is a technical role with more development and systems responsibilities rather than frontline support (see more in the Requirements section).At Relay we provide you with a support structure and set clear goals, and how you achieve them is up to you.
A typical day could consist of replying to technical support tickets on the intercom, creating escalations, working with other departments and brands within the portfolio, hosting product demos for potential customers, and working on personal or assigned projects.
You will frequently troubleshoot technical issues, debug errors, assist with Shopify app installations,
and use developer tools to support customers.This role is fully remote, and candidates must be based in Brazil or Mexico.
You should have a reliable internet connection and a workspace that allows you to collaborate effectively with teams across different time zones.About the ProductSmartrris a powerful subscription management and loyalty platform within the Relay suite, designed to help e-commerce brands drive predictable, recurring revenue.
This product enables merchants to offer flexible subscription models, streamline post-purchase engagement, and improve customer retention with built-in loyalty and referral features.Primary ResponsibilitiesEffectively communicate with customers to troubleshoot user experiences and maximize customer satisfaction.Assist merchants with app installations, integrations, debugging issues, and using developer tools,
escalating complex technical issues to the appropriate teams when necessary.Guide new merchants through the setup process, ensuring they understand the platform's features and best practices for subscription success.Contribute to help center articles, FAQs, and internal resources to empower merchants with self-service support options
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.