17 feb
Microsoft
Xico
Microsoft Dynamics Technical Engineer/Consultant Job Location: Remote
The Role: As a Microsoft Dynamics Technical Engineer/Consultant, you will represent MICROSOFT and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technical/Product/Business complex problems in Microsoft Dynamics products and manage relationships with those customers.
Responsibilities: Ability to take Technical/Functional leadership in one specific product or area of business processes.Own,
investigate and solve complex customer technical/functional issues and serve as a point of contact to the customer to assist in resolving cases.Drive the communication with the customer to ensure the customer has confidence on problem resolution.Define and understand the customer issue by creating adequate reproduction scenarios.Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving.Act as the L2/L3 support to solve the customer issue.Collaborate with cross-group peers both proactively and reactively.Produce quality documentation.Requirements: Minimum 2+ Years relevant experience as Technical/Functional Consultant OR Engineer.Excellent Communication Skills - verbal, listening, and written (including technical writing).Should be willing/flexible to work in shifts and weekends.Experience & Expertise in one of these Microsoft Products: MS Dynamics 365 – F&O; – (Technical Engineer)MS Dynamics 365 – F&O; – (Finance Functional Engineer)MS Dynamics 365 – SCM (Functional Engineer)MS Dynamics 365 – Retail/Commerce (Functional Engineer)MS Dynamics 365 – CE – (Technical Engineer)MS Dynamics 365 – CE – (Functional Engineer)MS Dynamics Power PlatformWhat we offer:
Competitive salary + IncentivesRemote work opportunityPermanent - Full Time JobHelp us redefine your future: Apply today! Microsoft is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Seniority levelNot ApplicableEmployment typeFull-timeJob functionEngineering and Information TechnologyIndustriesSoftware Development and IT System Custom Software Development
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