[N-289] | Client Technology: Ops & Support - Head Of

[N-289] | Client Technology: Ops & Support - Head Of

**CT Operations and Support - Head of Infrastructure Support**:
**Rank: Associate Director**:
Fueled by strategic investment in technology and innovation, Client Technology seeks to drive growth opportunities and solve complex business problems for our clients through building a robust platform for business and powerful product engine that are integral to innovation at scale.
As Head of Infrastructure Support, you will be accountable for the day to day running of the underlying infrastructure that underpins our IT Services/Products delivered to our clients.
**The opportunity**:

- Deliver reliable, best in class Infrastructure services in a manner that meets our contractual obligations and delights our customers and clients,



through working hand in hand with our teams and vendors providing the infrastructure capability
- Ensure all concerns and escalations regarding the infrastructure are all addressed in a timely manner to ensure a satisfactory outcome
- Ensure that EY is best placed to deliver our contracted obligations and there is full alignment with account and EY strategy/plans
- Partner with all levels of leadership to drive initiatives that meet and exceed Client expectations to the most efficient and cost-effective level of support.
- Managing and supporting the team leads, including coaching/mentoring and personal development where appropriate
- Contributing to senior management and leadership forums for CT Operations and Support and contribute to the IT strategy.
- Reviewing processes, tools, and technology to ensure optimum delivery capability, including the innovation of new capability to support and underpin our client services
- Ensuring a focus on continuous improvement
- Ensure IT assets are recorded,



tracked and up to date (accountability for the CT Ops and Support Inventory
- Ensure a strong Cyber Security Posture, looking for areas to increase security maturity, reducing operational risk
- Partner with Compliance to ensure Infrastructure is aligned and supports in-place frameworks (such as ISO27001, SOC2)
- Deliver sufficient infrastructure capacity
- Ensure all systems are monitored, and any issues resolved quickly

**Your key responsibilities**:

- Reviewing of hosting strategy and implementation of Cloud hosting where applicable working with suppliers
- Supporting from an infrastructure standpoint, the implementation of new data management and process management tooling likely to be introduced over the period
- Collaborating with delivery teams across the organisation as well as external organisation
- Ensuring that processes and procedures are developed, documented,



and implemented to ensure the delivery of a robust service including business continuity planning for the IT Infrastructure and IaaS
- Developing SLA and KPI's making sure they are adopted within the teams and are being regularly reviewed and adhered to
- Responsible for the development, management, and administration of a range of complex specialist cyber security software and services to ensure compliance
- Drive and implement a full "end to end" Inventory capability, including the on and off boarding of assets, and ensuring the Inventory is 100% accurate at all times for all CT managed services
- Providing line management of their direct reports

**Skills and attributes for success**:

- Extensive knowledge of IT Infrastructure and IaaS, industry standards and processes for effective delivery of IT operations




- Extensive knowledge of operating and supporting cloud platforms (AWS, Azure, Google, etc)
- Demonstrable leadership skills evidenced by an ability to identify and adopt appropriate management and leadership strategies and styles to suit specific situations
- Extensive experience in an IT Infrastructure role
- Experience in leading and managing complex projects
- Experienced in establishing high performing teams and engaging colleagues in effective delivery of services
- Experience of directly managing teams including performance management and appraisals

**To qualify for the role, you must have**:

- Have previous at least 5 years' experience of leading an enterprise Infrastructure team, with particular focus on cloud technologies
- Have experience working with global IT Service Providers




- Demonstrate experience in effectively delegating tasks whilst conforming to service level/quality agreements
- Have exceptional customer service skills and strong commercial awareness
- Are ITIL qualified

**Ideally, you'll also have**:

- A degree in Computer Science / Engineering and/or a business-related degree

**What we look for**:

- A self-starter, independent-thinker, curious and creative person with ambition and passion!
**What we offer**:
As part of this role, you'll work in a highly integrated, globally diverse team with the opportunity and tools to grow, develop and drive your career forward.
Here, you can combine global opportunity with flexible working.
The EY benefits package goes above and beyond t

El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.com.mx/empleo/141051478/n-289-client-technology-ops-support-head-of-xico/?utm_source=html