16 feb
American Express Global Business Travel
Xico
Support of other GBT resources, including our online and offline Service Delivery Teams
- Identifying client's business travel goals and objectives for the region
- Build a regional strategic business plan in alignment with global and monitoring and tracking performance
- Schedule account reviews, Mexico and LATAM quarterly, others semi-annually
- Reporting on out of policy compliance, ie.
Highest offenders, 14 day advance, items local controllers can look at and scrutinize, etc.
- Review of local air agreements for greater discounts
- One person from GBT responsible for the region to coordinate action plan, due dates and each individual country's plan to ensure a smooth solution and smooth process
- Contact list for all countries
- Maintaining regular communication with local account managers to align with business plan, travel goals and objectives.
- Conducting weekly client calls to monitor, track and proactively address on-going issues and project related initiatives
- Address escalated service issues and ensure timely resolution.
- Monitoring and reporting on costs, service performance, customer satisfaction, trends and savings opportunities for the region.
- Participating in the monthly service level agreement review meetings (if applicable)
- Providing strategic support based upon an ongoing assessment of your travel data and an informed understanding of your business objectives
- Implementation of products and services across the region.
- The regional account manager will be the primary contact for regional escalated service issues and will support and address as the need arises.
- Encourage local GBT leadership to conduct a yearly call with local Client leadership in order to collect senior stakeholder feedback and discuss program satisfaction.
Location
Mexico - Distrito Federal - Mexico City
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