16 feb
Sandvik Group
Guadalajara
Sandvik Mining and Rock Solutions is looking for:
Passionate to win and to provide strategic support? We see the future in you.
Key Performance AreasResponsible for the management of the customer order flow and the interface with Sales Area and resolution of customer complaints to Logistics.
Responsibilities:Daily release of customer orders, including the management of auto, mass, and manual release orders.Daily review of suspended orders.Execute the cancellation of orders based on customer requests, superseded items, etc.Work actively with Inventory, Warehouse, and Freight teams to ensure an efficient flow of customer orders within the Core Network.Interface with Order Desk, Customer Services Centers,
and front-line Sales Staff to ensure expected customer service.Monitoring of Outstanding Sales Orders in the interface between Logistics Operations and the Sales Area.Resolve order issues like incorrect addresses, shipping instructions, etc.Resolve any allocation problems on a daily basis, specifically suspended orders or cycle count problems.Daily review and resolution of outstanding orders where source change has to be done, where it is linked to PO or STO, or where an order needs to be placed.Weekly review of "Hold till complete" orders, where inventory has become available or where new PO or STO has to be created.Review and resolve Logistics Process Support tickets relating to expediting orders, shipment discrepancies, etc.
on a daily basis.Review Unit Down Orders and expedite accordingly on a daily basis.Tracking of all LPS for timely and quality resolution.Daily resolution of Sales orders that did not generate Purchase Orders in SAP.Quarterly review and maintenance of Customer Masters.Weekly communication with internal/external customers regarding progress on all open orders.Ensure that Sandvik Policies and Procedures are adhered to and provide proactive and visible safety leadership in all daily activities.Develop, maintain and ensure adherence to all procedures.Your Profile:University degree or equivalent experience.+ 2 years of experience in a similar position in Order processing, Distribution, Supply Chain environment, and Customer Service.Experience in managing internal and/or external customer accounts.Good working knowledge of International Trade and Freight process.Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.
).Prior exposure to Aurora, SAP, System21DI, and PowerBi is an advantage.Experience in interacting with Logistics Service Providers.Experience with a Transport Management System desirable.Advanced English Level.Deadline to apply: February 19th, 2025 INTERNAL: Use the intranet to apply for this position under Sandvik Vacancies, Job ID: R0075885.
This job ad applies only to those who have permanent employment with Sandvik.
Sandvik is an equal opportunity employer.
All qualified applicants will receive consideration for employment regardless of sex, gender, ethnic or national origin, age, marital status, sexual orientation, disability, social status, religion, and opinions.
Sandvik Mining and Rock Solutions is a business area in the Sandvik Group and a leading supplier of equipment and tools, service, support, and technical solutions for the mining industry and niches such as quarrying, tunneling, demolition,
dimensional stone, recycling, and civil engineering industry.
The offering covers drilling and mechanical cutting, loading and hauling, crushing and screening, demolition and recycling, and various solutions to increase automation.
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