17 feb
Thomson Reuters
Xico
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**SAP SD People Manager**Do you have experience in IT Services?
Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology?
If yes, we are looking for you!Join our team and be part of our Service Management team.
Thomson Reuters is transforming how it supports the technology Products and Platforms delivered to customers and employees.
This role manages multiple teams responsible for the courteous and prompt provision of operational support relating to assigned to SAP SD.
This includes mitigating the customer impact of issues, initiating action to determine root causes, and implementing problem resolution.
**About the Role**In this opportunity as SAP SD People Manager, you will:- Responsible for SAP and S4 service lifecycle management focusing in day-to-day operation and service improvement, by ensuring reliability and availability.- Responsible to engage and coordinate different partners and teams to implement IT standards (operational, compliance, etc) for SAP systems.- Monitor, support and improve services according to incident, change and problem management for daily operations according to IT TR and SAP standards.- Internal cross functional collaboration for SAP transformation, through continuous process improvement and advisory on high value propositions considering best practices.- Active collaboration in SAP migration to S4, also considering integration for systems related to architecture for modules/technical accordingly.- Be a key contributor to the Service Management leadership team.- Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.- Responsible for developing,
monitoring and analyzing business operational and technical key metrics.- Effectively articulate complex problems, concepts, and solutions to varied audiences.- Contribute to the strategy of the department and drive implementation of department goals that support the company's core values.- Lead complex initiatives such as large-scale upgrades.- Partner with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications.- Ensure documentation, processes,
and procedures are updated regularly.- Act as an escalation point for staff and internal customers.- Participate in the budgeting process.- Provide coaching and mentoring to staff.- Foster a continuous learning culture and a curiosity about emerging technologies.
**About You**You're a fit for the role of SAP SD People Manager if your background includes:- Bachelor's degree or equivalent required; Computer Science or related technical degree preferred.- 7+ Years of experience in software development and/or technology infrastructure and operations with 5+ years of experience in a leadership role
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.