16 feb
ResultsCX
Monterrey
We expect greater of ourselves... What’s Your Greater? Come find it at ResultsCX!
In this role you will:
- Identify process gaps and implement process improvements/automations to increase operational efficiency and risk reduction.
- Code using C#.NET, Powershell, Python or other languages.
- Work with various database systems including MS SQL Server and PostgreSQL.
**We are looking for someone who has**:
- 7+ years of software development: automation-related experience valued in particular.
- Experience in scripting languages such as PowerShell and Python, or compiled languages such as C# and.NET.
- Willing to operate in 24*7 Model with on-call rotation.
- The ability to thrive in fast-paced environments; flexible and ability to adapt to rapidly changing scenarios - views as an opportunity rather than a hurdle.
- Experience working in an ITILv4 framework and ticket tracking via ITSM.
- Experience working in cloud-based AWS.
- Experience in and demonstrated understanding of SDLC, source control management, and release management concepts.
- Problem Solver
- make things happen & work well with others to build constructive & effective relationships.
- Experience managing relational databases. (SQL and PostgreSQL knowledge preferred).
- Familiar with building fully automated CI/CD pipelines.
- A desire to stay updated on current and new technologies.
**A plus if you have**:
- BPO/Call Center experience
- Telephony platform experience (Avaya, NICE InContact, CIC/I3, Five9, Genesys).
- Experience with Altitude or NICE InContact agent UI scripting.
- Enterprise Job Scheduler experience - ie: Active Batch, AutoSys or Stonebranch.
**About ResultsCX**:
We encourage our people to “expect greater”, reach further and live up to their individual potential.
As a leader in the customer service call center industry, we partner with Fortune 500 companies to provide exceptional customer experiences globally. We are looking to grow our teams with people who are up for a challenge and share our passion and commitment. If you are interested in an opportunity to make a difference in a fast-paced environment, ResultsCX could be right for you!
ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factors under federal, state or local law.
**Job Types**: Full-time, Permanent
Pay: Up to $50,000.00 per month
**Experience**:
- Testing: 7 years (required)
- Programming on C#.NET,
Powershell, Python or other languages: 5 years (required)
- ITILv4: 3 years (preferred)
- AWS: 3 years (preferred)
- SDLC, source control / release management concepts: 5 years (preferred)
**Language**:
- English (required)
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.