16 feb
Ppg Industries
Tláhuac
As a SERVICE MANAGER, you will efficiently lead and supervise your team to achieve the implementation of operational systems, procedures, operational structure, and information flow to provide an excellent service to our customers. You will also ensure that product and service standards exceed quality standards!
**Key Responsibilities**
- Dedicated attention and relationship with our dealers.
- Timely management and monitoring of performance indicators.
- Efficient manage a medium-sized team of customer service professionals.
- Work between areas, leadership by process.
- Optimally homologation of functions.
**Qualifications**
- BA degree with generally 8-10 years related experience,
approximately 1-3 of which should be in a manager level role.
- Proven experience in service call centers is a must.
- Strong handling of PBX (switches) IVR, CTI (telephony integration) CRM, RP, SAP and ORACLE. It is desirable to have implemented any of the above mentioned.
- English proficiency, able to maintain proficient and fluent business conversations.
- Excellent leadership and numerical skills!
**ABOUT US**:
**PPG: WE PROTECT AND BEAUTIFY THE WORLD**
**The PPG Way**
Every single day at PPG:
**We partner with customers to create mutual value.**
We are insightful, dedicated and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.
**We are “One PPG” to the world.**
We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets.
**We trust our people every day, in every way.**
We enable and empower our people to make the right decisions. We are inclusive, transparent and respectful.
Our feedback is clear and actionable.
**We make it happen.**
We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.
**We run it like we own it.**
We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders and our communities.
**We do better today than yesterday - everyday.**
We continuously learn. We develop our people to grow our businesses.
**PPG Way: (**Click here to learn more about the PPG Way**)**
Benefits will be discussed with you by your recruiter during the hiring process.
As a SERVICE MANAGER, you will efficiently lead and supervise your team to achieve the implementation of operational systems, procedures, operational structure,
and information flow to provide an excellent service to our customers. You will also ensure that product and service standards exceed quality standards!
**Key Responsibilities**
- Dedicated attention and relationship with our dealers.
- Timely management and monitoring of performance indicators.
- Efficient manage a medium-sized team of customer service professionals.
- Work between areas, leadership by process.
- Optimally homologation of functions.
**Qualifications**
- BA degree with generally 8-10 years related experience, approximately 1-3 of which should be in a manager level role.
- Proven experience in service call centers is a must.
- Strong handling of PBX (switches) IVR, CTI (telephony integration) CRM, RP, SAP and ORACLE. It is desirable to have implemented any of the above mentioned.
- English proficiency, able to maintain proficient and fluent business conversations.
- Excellent leadership and numerical skills!
**ABOUT US**:
**PPG: WE PROTECT AND BEAUTIFY THE WORLD**
**The PPG Way**
Every single day at PPG:
**We partner with customers to create mutual value.**
We are insightful, dedicated and proactive. We have intimate knowledge of the market and our customers. We focus on practical solutions that make a difference.
**We are “One PPG” to the world.**
We are better and stronger together. We leverage our scale to reach new markets and introduce innovative technologies as we differentiate and disrupt our markets.
**We trust our people every day, in every way.**
We enable and empower our people to make the right decisions. We are inclusive, transparent and respectful.
Our feedback is clear and actionable.
**We make it happen.**
We have a passion for winning. We achieve. We deliver with discipline and integrity. We bring our best energy to our work. We decide and act intelligently and quickly.
**We run it like we own it.**
We respect one another by being responsible and accountable. We always act in the best interest of our company, customers, shareholders and our communities.
**We do better today than yesterday - everyday.**
We continuously learn. We develop our people to grow our businesses.
**PPG Way: (**Click here to learn more about the PPG Way**)**
Benefits will be discussed with you by your recruiter during the hiring process.
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.