15 feb
Cisco Systems
Xico
Germany
Technical Consulting Engineer - ACIMXN 400,000 - 600,000
The Cisco CX Centers team is a dynamic group of consulting engineers dedicated to supporting Cisco customers. Collaborate with technical leaders, business units, and managers to help customers effectively deploy and operate their networks while ensuring an exceptional experience. Our success is reflected in strong financials, customer satisfaction, industry recognition, and employee contentment. Join us to continuously learn about groundbreaking products from Cisco and its Data Center partners.
Your Impact Drive problem resolution for complex issues experienced in customer environments.Diagnose, solve problems, and resolve incidents related to Cisco products, services,
or solutions.Provide answers for product, service, or solution questions.Build, update, and deliver problem resolution, project collateral, and/or knowledge transfer.Assist in documenting and resolving technical problems found in products and solutions.Engage and drive appropriate resources for critical issues, effectively handling customer concerns and guiding team members on successful critical issues with Engineering teams.Maintain accurate documentation in incident and knowledge management systems.Ensure case management guidelines are followed.Effectively communicate (verbally and in writing) with customers and Cisco partners regarding the status and progress of service requests.Minimum Qualifications5+ years of experience in the Customer Support IT industry (NOC, SOC or alike).Experience analyzing and understanding traffic and packet flows using packet analyzers such as Wireshark, TCP Dump or SPAN Sessions in Cisco.Networking knowledge such as Layer 2 (ARP, STP, Port-Channel, LACP, VLAN) and Layer 3 Protocols (IPv4/IPv6, Subnetting,
Static Routing).Experience in Linux/Unix systems, understanding their constraints and functionalities. Must be able to navigate through the Shell using diverse commands.Knowledge of server virtualization using VMware, MS Hyper-V, or Nutanix or any other virtualization related Technologies.Preferred QualificationsExperience in Cisco Data Center or Enterprise Technologies (ACI, Nexus, DNA, UCS, Routing & Switching).Preferred to have advanced knowledge of networking Layer 3 protocols such as EIGRP, OSPF, BGP, Multicast protocols (e.g., PIM, IGMP) and overlays (e.g., VXLAN, EVPN).Knowledge of APIs, system design, web technologies including HTTP and authentication.Desired skills with programming/scripting languages like python.Certifications: Preferred to hold any of the following certifications: CCNA, CCNP (Enterprise or Data Center), Cisco DevNet Associate,
CCIE Data Center, VMware Certified Advanced Professional (VCAP-DVC), or Red Hat Certified Engineer (RHCE).Why Cisco? #WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone.
Nearly every internet connection around the world touches Cisco. We're the Internet's optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it's not what we make but what we make happen which marks us out.
We tackle whatever challenges come our way. We have each other's backs,
we recognize our accomplishments, and we grow together.
We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward.
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