15 feb
Expeditors International of Washington
Xico
."We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors FounderGlobal supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.18,000 trained professionals250+ locations worldwideGlobally unified systemsSUMMARY DESCRIPTION:Develop, maintain, lead and measure Expeditors' product and service deliverables to satisfy the specific needs of a Customer Account(s).
Continually seek opportunities for service enhancement and improved tactical management.
Increase our share of customer business on an annual basis.KEY RESPONSIBILITIES:Expeditors Core CompetenciesThis section lists the core business-critical skills, knowledge and behavior applicable to all Expeditors employees, regardless of position, and should not be edited.
Note that these competencies are found in employee's My Development Plan view and in the employee's performance evaluation in the Professional Development Center.Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding and meeting needs.
Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary.
Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction.Job Execution: Consistently completes quality work that matches job expectations.
Is committed to operational excellence and continuous improvement for own job function and across the network.
All activities are compliant with company policies/procedures and code of business conduct and with government regulations.Reliability: Consistently meets deadlines.
Is punctual and can be relied on for planning purposes.
Is organized, manages own time effectively and can prioritize.Communication: Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally.
Provides relevant and timely information to co-workers, customers and service providers.Culture: Exhibits and promotes the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.Personal Growth and Development: Participates in training within the company's guidelines, completing at least 52 hours of relevant training per year.Account Manager Core CompetenciesThis section lists the core business-critical skills,
knowledge and behavior applicable to Account Managers and should not be edited.Business Development: Uses business acumen and strategic thinking with an ability to plan and execute effective and ongoing needs assessments; identify strategic improvement and value creating opportunities.Customer Management: Continuously builds and maintains strong relationships throughout a customer's business hierarchy
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.