14 feb
South Street Designs
Nuevo Casas Grandes
.We are seeking a tech-savvy and motivated **Marketplace Account Specialist** to join our team and play a pivotal role in expanding our products to new sales accounts (primarily marketplaces, retailers, and distributors).
This role will help us increase our market presence by working with various internal & external teams to onboard new sales accounts and maintain existing ones.The role requires strong project planning & management experience, comfort with spreadsheets, ability to quickly understand new software platforms & data feeds, attention to detail, and excellent verbal & written communication skills.
**Key responsibilities**:- **Account Onboarding**: Lead the onboarding process for new accounts,
ensuring a smooth transition and providing necessary guidance to internal teams, and information to customers.
Ensure all necessary documentation, contracts, and setup requirements, data feeds & integrations, and compliance requirements are completed efficiently during the onboarding process.- **Account Management & Maintenance**: Regularly review account performance and engage in strategic discussions to improve sales, customer engagement, and marketplace presence.
Coordinate and notify relevant teams regarding updates to policies & procedures, changes to company information, and update compliance certificates.- **Product Listing Management**:Work with internal teams to ensure product information, specifications, images, videos, copywriting, and prices are complete, up-to-date, and match the requirements of each sales account.
Assist with gathering sales account requirements and uploading product content to each sales channel/account.- **Issue Resolution**: Proactively identify, troubleshoot, and escalate any issues that arise, such as stock-outs, shipping delays, chargebacks,
or product compliance.- **Documentation**: Create and maintain comprehensive information regarding each sales account/channel including policies, procedures, processes, solutions, worksheets, data files, and insights.
Utilize software including ClickUp, Google Docs, and Airtable to streamline & manage the account onboarding process, and provide a centralized repository of sales account information that can be accessed by relevant team members whenever needed.- **Market Research**:Conduct market research to identify new opportunities for growth and expansion.
Analyze market trends, competitor strategies, promotional opportunities, and customer preferences to recommend strategies for enhancing sales performance and staying ahead of the competition
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