14 feb
British Embassy
Xico
.View Vacancy - Deputy Information Technology Support Officer (DITSO)The British Government is an inclusive and diversity-friendly employer.
We value difference, promote equality and challenge discrimination, enhancing our organisational capability.
We welcome and encourage applications from people of all backgrounds.
We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law.
We promote family-friendly flexible working opportunities, where operational and security needs allow.
The FCDO operates an agile workforce and to facilitate this, you may be required to undertake other duties from time to time,
as we may reasonably require.Job Category: Foreign, Commonwealth and Development Office (Operations and Corporate Services)Job Subcategory: Technology, Information and Digital TransformationJob Description (Roles and Responsibilities):The Deputy Information Technology Support Officer (DITSO) is responsible to the Information Technology Support Officer (ITSO) and the Corporate Services Manager (CSM) for maintaining the function and integrity of Post's Information and Communication Technology (ICT) equipment and official UK Government network infrastructure.
To deliver a first-class service in support of Embassy staff, their Sections and the Embassy's wider objectives under the Country Business Plan (CBP) as they relate to Mexico City and its subordinate Posts (Monterrey, Guadalajara, Cancun).
The DITSO – as Deputy – will stand in for the ITSO during absences.Roles and Responsibilities:Support and work with the ITSO to deliver point of contact, troubleshooting and timely, sustainable, high quality,
professional solutions for Mexico network users, including all government procured equipment and locally managed devices and liaison with local technology providers.Provide technical and operational assistance for ICT equipment, including UK government procured equipment (Smartphones, laptops and printers) and locally procured equipment (mobiles, landline phones, laptops and desktops).Support the ITSO in managing inventories and processing finance requests.Carry out many tasks with minimal supervision and evaluate/share outcomes with the ITSO for seeking continuous improvements.Travel to subordinate offices when needed.Involve with IT colleagues from the network in weekly calls to keep up to date information and circulate it with staff locally; support ITSO with the implementation of any changes in policies, hardware and software upgrades.Send updates to all staff when a change is required
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