14 feb
OMICRON electronics
Xico
OMICRON is a leading manufactuerer of primary and secondary test equipment for electric power systems.
The Service Center Technician supports both our customer's test equipment as well as our demo equipment.
The preferred location for this position is Mexico City.
This position will report to the National Sales Manager for Mexico.
**ESSENTIAL JOB FUNCTIONS**:
- Diagnose and Troubleshoot Issues: Handle general inquiries and resolve common mechanical, hardware, software, and system failures using established procedures.
Perform routine troubleshooting, parts replacement, and system testing to ensure proper functionality.
- Repair and Maintenance: Conduct and document repairs, preventive maintenance,
and technical services on OMICRON products.
Ensure all work meets company and industry standards.
- Calibration and Quality Assurance: Perform calibrations of electrical test equipment to ensure compliance with specifications and standards.
Utilize calibration equipment, follow calibration procedures, and maintain accurate calibration records.
- Technical Support & Customer Interaction: Provide technical guidance and assistance to customers regarding product issues, maintenance, and best practices.
Collaborate with internal teams to escalate and resolve complex technical problems.
- Inventory and Equipment Management: Maintain an organized and up-to-date inventory of spare parts, tools, and testing equipment.
Ensure all equipment is properly stored, calibrated, and in working condition.
- Process Improvement & Documentation: Continuously review and refine service procedures to enhance efficiency and quality.
Accurately document service activities, including repairs, troubleshooting steps, and test results, in the company's system.
**KNOWLEDGE, SKILLS AND ABILITIES**:
- Understanding of electronics repair and maintenance principles.
- Familiarity with electrical testing equipment, calibration techniques, and troubleshooting procedures.
- Experience with diagnostic tools, schematics, and technical documentation.
- Ability to diagnose and resolve electrical, hardware, and software failures.
- Competency in performing calibrations and verifying equipment performance.
- Proficiency in disassembling, repairing, and reassembling electronic devices.
- Strong verbal and written communication skills to interact with customers and internal teams.
- Ability to accurately document repairs, maintenance activities, and test results.
- Capability to handle multiple tasks efficiently while meeting deadlines.
- Ability to read and interpret technical manuals, schematics, and wiring diagrams.
- Capacity to work independently as well as within a team environment.
- Strong attention to detail and ability to follow established procedures accurately.
- Willingness to learn new technologies and adapt to evolving industry standards.
- Commitment to maintaining a safe and organized work environment.
- Languages: Spanish fluently required; English at least proficiently
**WORK EXPERIENCE REQUIREMENTS**:
- 2 - 3 years of experience in electronics repair, maintenance, or a related technical field.
- Comparable military experience or equivalent work experience will also be considered.
- Knowledge of electrical testing equipment and calibration procedures.
- Strong troubleshooting and problem-solving skills.
- Ability to read and interpret technical manuals, schematics, and wiring diagrams.
- Basic proficiency in using computers and diagnostic software.
- Effective communication skills for customer interaction and technical reporting.
- Ability to work independently and as part of a team in a fast-paced environment.
This is not an exhaustive list of all duties and responsibilities.
OMICRON reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
**WORKING CONDITIONS**:
- Physical Demands: In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job.
- Must be able to see, hear,
speak and write clearly in order to communicate with customers; manual dexterity required for occasional reaching and lifting of large objects more than 50 pounds, and operating office equipment; frequent sitting, occasional bending and kneeling.
- Work Environment: In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to allow differently-abled individuals to perform the essential functions of the job within the environment.
- The office is clean, orderly, properly lighted and ventilated.
Noise levels are considered low to moderate.
**EDUCATION REQUIREMENTS**:
- An associate degree from an accredited school, or vocational school, in
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