UK422 - Project Analyst I

UK422 - Project Analyst I

.
**You Lead the Way.
We've Got Your Back.
**At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways.
Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible — and we're proud to back each other every step of the way.When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
We back our colleagues with the support they need to thrive, professionally and personally.
That's why we have Amex Flex,



our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.
Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
**Description**As a member of the Capacity Planning team you will work with your local leader and team members as part of a global Centre of Excellence.
The Capacity Planning Team is responsible for various processes including short/long term capacity and budget planning, Scenario analysis and market relationship management.
The capacity planning team links with all other workforce planning pillars in the global call management and planning organization.
This includes both lateral lines of business and the leaders above.
It is the responsibility of the Capacity Planning team to create and communicate, accurate and workable plans that deliver extraordinary care at the right margins.




**Responsibilities**:- The Capacity Planning Analyst position is responsible for crafting, maintaining, and communicating capacity plans across all lines of business.- Through deft data preparation, presentation, and analysis this position provides guidance and direction on network strategies across multiple markets to drive business results.- The analyst will assist in interpreting complex analytics regarding network strategy from inception through to execution.- The Analyst will review outlooks, quantify options and risks making researched recommendations for deliberation and execution.
Must be able to create buy in and interface with all levels of the organization- Developing and maintaining product and network-wide call volume and staff planning models as well as driver metrics (availability, call handle time, hiring, attrition, overtime)



as throughput into the overall short-term and long-term capacity and staff planning for multiple markets- Manage, Build, Develop and Maintain multi site/market workload models- Exhibits full knowledge of Workforce Management tool(s) and processes to provide informed solutions

El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.com.mx/empleo/140708178/uk422-project-analyst-i-xico/?utm_source=html