14 feb
Adenza
Xico
Division Overview
Customer Services is an integral part of Adenza's growth and success.
This division's mission is to continuously enhance the Adenza Customer experience in how they consume the Adenza software and services, using a strategic customer-centric approach focused on driving customer adoption and retention.
Thus, successfully differentiating Adenza from our competition and contributing to the net growth of our business while offering intense and excellent career development opportunities.
Team and Role Overview
We are looking for a Senior Cloud Support Engineer who will report directly to the Cloud Operations Manager.
If you have the curiosity to learn new technology, enjoy traveling,
love technical writing and have a deep passion for training, and thrive in building new relationships, this position may be right for you.
**Responsibilities**:
Ensure that the overall service (including people/processes/tools/infrastructure) is available, and meets agreed service level requirements.
Mentoring of Cloud Operations Analysts
Manage appropriate incidents (and problems) through to resolution, referring and escalating to other resolver groups as required
Support plans relating to security incidents (including testing), initiating actions when flagged, ensuring liaison with other parties (internal and external) as necessary
Ensure support for a culture of continuous improvement, including identifying areas for potentially improved automation and feeding back to relevant teams
Serve as a technical escalation point for critical production issues and drive escalation/resolution of problems into Support and Engineering teams.
Adopt, customize, and implement industry-standard DevOps policies and DevOps procedures.
Work hands-on with the system, install and configure it,
and test that it meets the customer's technical and business requirements.
Create and document processes and standards
Participate in DR design and tests to maintain high levels of readiness to ensure business continuity
Skills And Requirements
BS and/or MS in Computer Science or related field
At least 5+ years in a SaaS environment for a managed infrastructure or cloud-based solution
Strong knowledge of public cloud architecture (OCI, AWS)
Must have experience in DevOps (or related) or Infrastructure Support.
Good interpersonal and communications skills, with an ability to communicate in non-technical terms to non-technical people
Strong experience with centralized (n-tier) and decentralized (client/server) environment models.
Good knowledge of system development life cycle and implementation (including dev.
tools like Vcode, GIT, GITLAB, Jenkins).
Experience with scripting languages such as Python and Unix Shell will be an advantage.
Working knowledge of Apache HTTPd, Red Hat Linux, and Windows server.
Good understanding of security and network protocols, such as sFTP, VPN, HTTP(S), Kerberos, and SSH.
Good understanding of Java and JVM process, JVM tuning, JConsole, JMX, and other java tools.
Knowledge of IMB MQ and Other JMS services is a plus
Ability to rapidly assess, analyze, and resolve complicated issues with little initial information or direction and with varying degrees of ambiguity.
Familiarity with SQL and Oracle databases
More About Us
**Our Office**:
Adenza's Mexico office is in the Moncayo building, 6th floor, on the Paseo de la Reforma Avenue,
one of the main and popular avenues in Mexico City due to its wide variety of amenities, services, restaurants, and different transportation options.
Our new office is equipped with meeting rooms, own bathrooms, coffee breaks, and spaces to relax, and that makes day-to-day life easier.
**Why Apply**:
Adenza's mission to pioneer innovative technology offering efficient, accessible, and transparent, fully integrated solutions is only achievable due to our outstanding workforce.
The fusion of deep technical knowledge with the element of human passion, understanding, and energy is what makes Adenza's employees exceptional.
At Adenza, we offer great opportunities to collaborate on challenging and relevant issues in financial services and technology.
As we continue our exciting growth trajectory, we recognize how important investing in the best talent across the globe is.
Are you self-driven, innovative, execution-focused, and customer-centric?
If yes, we want to invest in you.
Adenza is an equal opportunity employer (EOE).
We are dedicated to building and supporting a culture of diverse perspectives and talents as well as inclusivity to support individual growth and superior business results.
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About Adenza
Adenza provides customers with end-to-end trading, treasury, risk management, and regulatory compliance platforms which can be delivered on-premise or on-cloud.
We enable the world's largest financial institutions to consolidate and streamline their operations with front-to-back solutions integrated with data management and reporting.
We give them a single source of truth a
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