14 feb
Transplace
Xico
**ESSENTIAL FUNCTIONS AND TASKS**
- Open Non-Conformance Investigations in SAP
- Follow up with carriers for to obtain responses within the 9 day investigate timeframe
- Evaluate responses for root cause and corrective action
- Work with stakeholders to escalate repetitive issues or unresponsive carriers
- Complete investigates in SAP
- Participate in regular team meetings
- Collaborate with team members and stakeholders on process improvements
- Analyze data & trends for repetitive issues and opportunities for improvement
**KNOWLEDGE AND EXPERTISE**
- Knowledge of Microsoft Tools (Ability to leverage Excel and other MS programs, including Word, Outlook, Lync, etc.)
- Industry Expertise (Transportation industry knowledge, including key terminology; and, general knowledge of primary customer industries)
- Transplace Expertise (Understand and know the Mission, Values and Goals, organizational structure, company history, how we function internally, administration, best practices, processes, behavior, the complete Transplace order-to-cash, etc.)
- Geographical Expertise (Geographical understanding of the continental US, Mexico and Canada.
Understanding of mileage as it relates to the passage of time, including DOT & Speed governance, including Transit time difference based on mode)
**SKILLS**
- Service Orientation (Commits to and enjoys providing exceptional service to internal and external customers)
- Strong customer service skills.
- The ability to work in a team environment.
- Strong multitasking skills.
- Strong sense of urgency and capable of working under pressure.
**TRAVEL**
- No travel required.
**EXPERIENCE**
- 1 - 2 years of transportation/logistics is preferred and a strong commitment to customer satisfaction is essential.
**EDUCATION**
- Prefer an associate's degree, college courses and/or pursuing a degree.
**ABOUT TRANSPLACE**
Transplace is a non-asset, North America-based third party logistics (3PL) provider offering manufacturers, retailers, chemical and consumer packaged goods companies the optimal blend of logistics technology and transportation management services.
From complete logistics management outsourcing to SaaS transportation management system (TMS) and supply chain network planning and design to high-quality brokerage services, Transplace has proven the ability to deliver both rapid return on investment and consistent value to customers.
The company is recognized among the elite global 3PLs by a customer base that includes many of the largest shippers in the world.
Transplace constantly strives to exceed the transportation expectations of our customers, from consumer packaged goods, chemical and petroleum companies, to discrete manufacturing and retail.
Our goal for global supply chain excellence is outlined in our Mission and supported by our Core Values and Executive Leadership.
Follow the company on Twitter, Facebook and the Transplace Industry Blog:
**EQUAL OPPORTUNITY EMPLOYER**
Equal Employment Opportunity has been, and will continue to be, a fundamental principle of Transplace, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law.
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