14 feb
Grand Hyatt Playa Del Carmen
Playa del Carmen
Summary
The responsibilities include assisting in the overseeing of the entire Operations including, Rooms and F&B; Divisions.
The Director of Operations is responsible for overseeing and directing Front Desk operations, Housekeeping, Guest Services, Banquets, Restaurants, In-Room Dining, Lounges, Stewarding, and any other Food or Beverage related areas operated by Hyatt. The Director of Operations is responsible to maximizes revenues & occupancy by analyzing daily status rates & makes adjustments accordingly. Manages large events & ensures high volume occupancy special requirements. Analyzes rate variances, monitors credit reports, open folios, deposit ledgers & maintains close observation of daily house counts.
Coordinates major projects such as renovations, capital expenditures, & equipment changes. Conducts operations meetings, including monthly financial review with subordinate managers & senior hotel directors. Prepares revenue & occupancy forecasting & monitors labor expenses through schedule approval process. Hires, manages & trains subordinate managers & employees.
Duties include:
- Responsible for short and long term planning and the management of the operations in the front and back of the house
- Develop and recommend the budget, marketing plans and objectives and manages within those approved plans
- Participate in total hotel management
- Experience supervising all operational departments
- Ability to assimilate operational statistics quickly and see how they can be used to enhance position of property
- Implement and execute a successful Upsell program
- Participate in MOD program
- Implement and maintain sales/marketing programs including F&B; programming and Find Experiences
- Direct and oversee development of employees
- Hire, train, empower, coach and counsel,
performance and salary reviews
- Direct the implementation of the payroll, reports, forecasts, inventory and budget for operations
- Coordinate operations with other hotel departments to ensure efficient guest service
- Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality. Respond to online reviews, HySat Surveys and all feedback across all platforms.
- Implement procedures to increase guest and associate satisfaction
- Exercise quality control for both food and beverage.
- Maintain budgeted food cost and beverage cost.
- Exercise quality control in regards to Guest Room Cleanliness and Everything in Working Order.
- Implement strategies to enhance guest and colleague experiences to drive Customer Service scores.
- Utilize Heat Map and Guest Preference tools to identify opportunities and document measured KPI’s.
- Maintaining Hyatt standards of service and ensure their implementation
- Performing daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
- Maintain communications with Corporate Staff
- Coach and counsel employees to reflect Hyatt service standards and procedures
**Qualifications**:
- Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
- ServSafe Certification or Food Handlers Card
- Experience with Union Environment a plus
- 6 years or more of progressive hotel Rooms/F&B; experience (typically with Hyatt)
- With opening hotels, previous hotel pre-opening experience preferred
- Service oriented style with professional presentations skills
- Proven leadership skills
- Hotel/Hospitality degree an asset
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
- Clear concise written and verbal communication skills in English
- Must be proficient in Microsoft Word and Excel
- Must have excellent organizational, interpersonal and administrative skills
- Maintain communications with Corporate Staff
- Must speak Spanish and English
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.