14 feb
Gates
Tláhuac
The system will span multiple geographic regions, with configuration requirements including support for multi-language and multi-currency, with extensive business client interactions across multiple countries. The role will require design and implementation of new workflows, extension fields, etc. with management of software test methodology and platform releases.
The key goal is to drive sales growth while orchestrating a 360° View of the Customer, with adoption and sales user satisfaction. This will result in a globally efficient and streamlined process. The Functional Specialist is based in Denver, CO and reports directly to the primary owner of CRM/CPQ in the IT Global Commercial group.
**ESSENTIAL DUTIES AND RESPONSIBILITIES***:
- Other duties may be assigned beyond the core functions listed below._
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**1**
- 75%
- Understands all aspects of Oracle Sales/Engagement Cloud configuration and technical/functional capabilities, including all changes and potential system implications related to Oracle release upgrades.
- Partner with internal Business teams to develop roadmaps and define business processes while creating associated system requirements.
- Organize and manage project work to drive predictable delivery. On-time and on-budget.
- Lead/participate in system implementation projects including but not limited to requirements documentation, systems configuration, test documentation/execution, issue identification, development, and resolution.
- Support business-critical systems using developed IT management standards.
- Provides work estimates that permit prioritization and assignments to be made.
- Oversee day to day operations, maintenance, and support of Oracle CRM environment.
**2**
- 25%
- Act as super-user of the CRM system (Oracle Sales Cloud); provide support to sales and marketing as needed
- Liaise with IT supervisors regarding specific platform issues, needs, and requests
- Assist sales and marketing organization with data management efforts leveraging the CRM system including, data mining, reporting and marketing.
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**SUPERVISORY RESPONSIBILITIES**:
***
- Functions as an individual contributor with no supervisory responsibilities.
**Experience**:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required._
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- 2+ years' experience working with Oracle Sales Cloud
- Training and presentation skills a plus
- Proven ability to translate business concepts into technical requirements.
- Proven organizational,
project and time management skills, including the ability to successfully meet changing priorities and deadlines.
***
**REQUIRED SKILLS**:
- Hands on experience configuring Oracle Sales Cloud or similar CRM Product, including workflows, validation rules, and security controls
- Team player with customer focus
- Versatile with the ability to adapt to change and successfully work with ambiguity.
- Analyze and understand the holistic business problem and requirement and identify an appropriate solution strategy
- Fully understand the capabilities and limitations of the technical environments and translate customers business requirements into product adaptation
- Strong intellect and ability to motivate and energize by infusing an entrepreneurial spirit and get-it-done / can-do-it attitude
- Knowledge of software testing methodologies, test cycle management, defect reporting and resolution.
- Background in software change management and periodic upgrade release methodology.
- Initiative: Voluntarily takes the first steps to identify and address existing and potential obstacles, issues, and opportunities. Ability to work both independently as well as in a team environment.
- Teamwork: Collaborates with other members of formal and informal groups in the pursuit of common missions, vision, values and mutual goals. Places team needs and priorities above personal needs. Involves others in making decisions that affect them. Draws on the strengths of colleagues and gives credit to others' contributions and achievements.
- Problem Solving: Excellent decision making, critical thinking, and problem solving skills. Anticipates,
identifies and defines problems. Seeks root causes. Develops and implements practical and timely solutions. Proactive approach as opposed to reactive.
- Thoroughness: Demonstrates attention to detail and accuracy. Defines and organizes tasks, responsibilities and priorities. Takes responsibility for timely completion. Ability to produce, and manage, high-quality level documentation.
- Time Management: ability to multitask, and propensity to handle urgent interrupts with poise and professionalism
- Working knowledge of service processes, and how they relate to sales and other support processes.
- Excellent interpersonal, verbal, and written communication skills
- Ability to work in a geographically disperse, cross-fu
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.