13 feb
Passion.io
Tamazunchale
.Press continue to see content specific to your location.United StatesProfessional Services Specialist (Global Remote)RemoteMXN 400,000 - 600,000Coming Soon!
Professional Services Specialist at Passion.IoAre you excited about the opportunity to join the leading platform for creators and elevate our Professional Services to new heights?BUT….. we're not just looking for any Professional Services Specialist…We're seeking someone who thrives on scaling processes to meet growing demands and enjoys solving intricate puzzles.
Someone who finds joy in guiding creators through their journey with Passion.Io, from onboarding to launching apps,
while continuously supercharging the definition of VIP-level support.This person is passionate about overcoming challenges, much like a favourite pastime, and is dedicated to their craft - providing innovative solutions that amplify the creator's support experience.If driving the definition of "exceptional support" to greater levels and constant innovation are YOUR passions, Passion.Io is the place for you!
Join our vibrant team and be part of a movement that empowers creators and transforms lives!What you can expect:Imagine being at the forefront of creator satisfaction, where your expertise turns challenges into triumphs.
Here's how you'll make your mark:Content Migration Maestro: Seamlessly migrate creators' content from their previous platforms to Passion.Io, ensuring everything is organized and optimized.App Design Dynamo: Use Canva and brand assets to design and customize stunning apps that meet creators' unique needs.Support Superstar: Provide top-notch support via email and chat, resolving concerns about products, apps, and accounts swiftly and effectively.App Submission Specialist:
Monitor the status of apps in review on Apple and Google Play, working with the App Submission team to tackle any issues head-on.Update Ambassador: Keep creators informed about Apple and Google updates, new features, bug fixes, and major updates from Passion.Io.Admin Ace: Assist with various administrative tasks to ensure smooth workflow and operational efficiency.Automation Enthusiast: Set up Typeform for customers and configure Zapier workflows to streamline processes.RequirementsWhat you bring to the table:Are you the process-improver we've been searching for?
Here's what you need:Proven Expertise: Minimum must-have: Email and chat experience, basic graphic design knowledge (Canva), experience working with technology, and some experience writing or reviewing copy in English.Customer Service Pro:
Strong customer service skills with clear communication, patience, empathy, and conflict resolution abilities.Tech-Savvy: Experience with HelpDesk (Hubspot or ZenDesk) and Photoshop is a plus.Detail-Oriented: Excellent time and task management skills with the ability to prioritize effectively.Independent and Team-Oriented: Capable of working independently and thriving in a team environment
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.