13 feb
Evo Payments
Xico
.EVO Payments, Inc. is a leading payment technology and services provider.
EVO offers a number of innovative, reliable, and secure payment solutions to merchants ranging from small and mid-size enterprises to multinational companies and organizations across the globe with offices and multiple brands across the Americas, Europe, and China.
As a fully integrated merchant acquirer and payment processor in over 50 markets and 150 currencies worldwide, EVO provides competitive solutions that promote business growth, increase customer loyalty, and enhance data security in the markets it serves.EVO Payments in Mexico collaborates with Citibanamex and Banco Sabadell to provide merchant-acquiring services for their customers.
**About the role**:**Be a part of a team where you will**:- Be the direct interface between the support group and the command center, working in partnership with the Application Manager to quickly respond to requests.- Interfacing with the command center to provide diagnosis, fixes, enhancements, and the associated documentation.- Serve as Level 2 technical support solving product-related issues and needs.- Be part of diagnosing problems, whether it is a software, network, data or user error, and prescribe how to best fix the problem.- Become an expert on the product and how it interfaces with systems and databases, supporting our business operations.- Participate in IT projects where your expertise is required to provide support and consultation and collaboratively work with other members of the team.- Serve as the point person for the command center as part of the Level 2 product expert team.- Continuously monitor the software and validate it is functioning and behaving as desired during production releases.- Working alongside all IT.
Teams to serve as an expert in solving new release bugs, issues, and fixes while documenting the changes.- Called upon by the command center to work alongside the Manager as the experts of the software, how it operates in production environments, including systems and databases, supporting critical business operations- Perform administration and analysis for multiple production environments and recommend new and novel solutions to improve the availability, performance, and supportability of the designated product.- Work in coordination with QA and development teams as problems are addressed and fixed and patches are released.- Identify issues and risk mitigation,
and coordinate/manage the resolution process.- Perform efficient and through reviews of the components involved in the infrastructure.- Troubleshoot problems to define and implement scalable and supportable solutions.- Actively participate in the activities required by the different certifications that EVO has, including PCI compliance.- Perform documentation on new product functionality and fixes**About you**:- Experience working in a level 2 helpdesk support function supporting a software product
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.