14 feb
Helpware
Guadalajara
**About Us**:
Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.
Our team is growing and we're looking for Customer Service Representatives to join us.
**Position Overview**
**Responsibilities**
- Respond in a professional manner to customer concerns via ticketing-based software
- Strong time management and prioritization skills
- Excellent problem-solving and troubleshooting skills to determine proper issue resolution
- Effective written communication skills
- Attention to detail and dedication to the customer service experience
- Ability to quickly learn and employ new and existing workflows as business needs evolve
- Other tasks as necessary
**Knowledge & Experience**
- At least 1+ years of BPO experience preferably in customer service
- Outstanding verbal and written communication in business terms with external customers
- Capability to maintain the highest confidentiality around company proprietary information
- Enjoyment of working with and communicating with people and solving problems
- Ability to multitask and prioritize while remaining calm and pleasant
- Solid problem-solving skills
- Strong organizational skills
- Quick thinkers & able to adapt
- Courteous with customers
- Customer Service experience
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.