13 feb
Nissan
Xico
.
***As a key member of the Infiniti Canada team, the Guest Experience & Operations specialist is responsible for supporting all aspects of National sales, aftersales and guest experience operations.
This role reports into the National Guest Experience & Operations Manager position and provides key support on all initiatives in this department.
This includes, but is not limited to, helping to develop strategies in the following areas:- Sales and Service Operations- Wholesale and Retail Performance- Parts and Accessories Sales- CSI and Training- Performance Management / Market Representation- Retailer Business Planning- Retailer Profitability**POSITION FUNCTIONS****Sales(50%)**- To work collaboratively with the Senior Planner,
Guest Experience and operations and the Manager, Guest Experience and operations to support the many platforms used to manage Infiniti Sales Operations.- This includes preparation and collaborations with Finance (Winshuttle) and Purchasing in the creation of Shopping Baskets (Zycus) for various vendor programs (Dealer incentive programs CarltonOne), bonus payments, and target setting.- Assist with the vehicle allocation process with the latest production and inventory information and make proposals as to the allocations by Region and Retailer.
Work collaboratively with the Vehicle Planning team to transmit the final allocations by Model by Retailer.
(Monthly).- Manage the retailer target setting process by model and communicate to the network (Monthly).- Prepare month end reports for ICAN Executives including Sales Attainment by Retailer by Model by Month, quarter and CYTD/FYTD.
This data will be coming in from a variety of sources so cross-functional collaboration with CMM, C-Planning and National Sales teams is required.- Maintain the 5-Star tracker (weekly)
and distribute to DOM/FOM.
Manage the roll-up of DOM/FOM exceptions that come in for the 5-Star program (quarterly) to keep tabs on the exceptions made each quarter and FY by Retailer.
Plan and track the Quarterly IBP Sales program and 5- Star component.- Maintain the Order of Distinction (OOD) Tracker (monthly) and distribute to ICAN Executives and DOM/FOM Teams.
Prepare annual communication of the OOD program to the Network.- Maintain the Infiniti Empowered Performers Program (IEPP) monthly and supply KPI's to the vendor (CarltonOne).
Prepare annual communication bulleting of the IEPP program to the Network.- Maintain/ Develop reports for use in month end and quarter end presentations with ICAN, IUSA and IML Executives.
Support National General Manager with support for OR-M&S; deck, PDCA file, PRM scorecard and other adhoc reports as required
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.