14 feb
DHL
Tláhuac
**GREAT QUALITY AND GREAT SERVICE WILL DEFINITELY IMPROVE THE LIVES OF OUR CUSTOMERS.**
Would you like to be part of the most international company in the world?
What makes DHL great? Our People!We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.
DHL Expressis committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs,
services and benefits that bring the best to their personal lives.
**Job Summary**
**Tasks**:
- Work with the business development team to continue to secure and grow the CX ,Sales, Marketing,Customer Service and Retail, ecommerce business
- Engage with Sales and Customer Service to build key internal and external partnerships in order to provide digital experience services and solutions that enhance customer experiences, UI, tools design, optimization / efficiency of ecommerce businesses, etc.
- Oversee and identify market trends, best practices, and new solutions that should be considered and/or applied
- Establish and cultivate a culture of test and learn, continually identifying new test ideas with an eye on improving the customer
- Will address business process/operations issues. Additionally, will address streamlining the business operations, and conduct needs analysis and recommend implementation strategies.
- Identify the future growth spaces in line with eCommerce strategic plan aligned with BU
**Skills & Qualifications**:
- 10+ years relevant work experience in the digital domain, with strong emphasis in Sales, CRM, ecommerce, digital solutions and platforms.
- A Bachelor’s degree in Computer Science, Computer Engineering REQUIRED
- Graduated is a MUST
- Master in Innovation or Design Thinking, MBA PREFERRED.
- Must be able to demonstrate a strong background as a solutions architect in the CRM, customer service and ecommerce development space.
- Must be able to demonstrate the ability to lead the types of projects outlined.
- A strong understanding of multi-channel delivery is a must.
- Ability to communicate, manage and report on critical performance metrics on a regular basis
- Proven success influencing and working effectively across business groups
- Certifications in SAFe, BRM, ITIL Foundations are required.
- Strong presentation and communication skills a must.
- Understands the competitive marketplace and have experience developing partnerships or alliances to acquire data sources, analytic tools, or technological competencies.
- Project Management - ability to pull together, manage and lead cross-functional teams. Build critical paths, communicate clearly and maintain focus & momentum against key initiatives
- Proven experience and a track record of exceptional Sales performance within a B2C or B2B environment (preferably retail or ecommerce)
- Digital affinity and potential eCommerce background
- High on future fit skills of data analytics, digital
- Strong influencing & negotiation to navigate business development opportunities
- High on stakeholder managememet to drive business agenda
- Ability to work in highly complex, ambiguous environment
- Quick decision making and strong on execution
- Promote and drive adoption of Agile/DevSecOps methodologies.
- Identify opportunities for continuous improvement.
- Must have five (5) years of experience with: managing CX level relationships, communications, and expectations; developing governance models and charters; leading design thinking and agile mindset change.
- Must have three (3) years of experience developing annual and multi-year strategic IT investment roadmaps.
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.