Bilingual Service Desk Analyst [B-688]

Bilingual Service Desk Analyst [B-688]

Overview:
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries. We deliver on the promise of helping our customers, colleagues,



and communities thrive in an ever-changing world.
- ** A PROUD HISTORY OF OVER 75 YEARS**:
- ** FY22 REVENUE 10.4 BN USD**:
- ** WE’RE PRESENT IN 66 COUNTRIES**:
- ** OVER 1,400 ACTIVE GLOBAL CLIENTS**
**Bilingual Service Desk Analyst - Mexico City**
**Key Skills Required**:
- IT Service Desk experience 1 year
- Good English communication skills written and oral.
- Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS-Office etc)
- Understanding of Windows 7 & 10 operating system
- Assisting with configuring/troubleshooting of Software and Hardware
- Experience working with ServiceNow to log, track, close tickets
- Excellent telephone etiquettes and customer service
- Excellent troubleshooting skills
- Knowledge of Microsoft based operating systems with emphasis on Windows X
- Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation, Windows laptop & Mac books, Desktop, Multi-functional devices (MFD), Mobile & Tablets)




- Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint.
- Basic understanding of PC hardware set-up and configuration.
- Should have good understanding of infrastructure management processes; Understanding of ITIL framework is needed.
- Good communication (written & oral), presentation skills, quick learner, self-initiated, team player, open to work in shifts
- Willingness to work in 9 x 5 support environment including working on Weekends and Holidays.
- Excellent time management skills and ability to work under pressure
- Continuous commitment to professional development.
- Advanced/Fluent English and Spanish




**Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.**
Roles & Responsibilities:
**Analista de Service Desk Bilingüe - Ciudad de México**
Habilidades Requeridas:
Experiência en IT Service Desk 1 año
Buenas habilidades de comunicación en inglés escrito y oral.
Excelentes habilidades de resolución de problemas (O365/VPN/Skype/Printer/Active Directory/MS-Office etc)
Comprensión del sistema operativo Windows 7 y 10
Ayudar con la configuración / solución de problemas de software y hardware
Experiência trabajando con ServiceNow para registrar, rastrear y cerrar tickets




Experiência en la resolución de problemas de TI a través de teléfono / correo electrónico / chat
Excelente etiqueta telefónica y servicio al cliente
Excelentes habilidades de resolución de problemas
Conocimiento de sistemas operativos basados en Microsoft con énfasis en Windows X
Experiência en el uso y la resolución de problemas de Outlook en un entorno de red (permisos, uso compartido de calendarios, delegación, portátiles Windows y Mac, equipos de sobremesa, dispositivos multifunción, móviles y tabletas).
Experiência en el uso y solución de problemas de Microsoft Office, con énfasis en MS Word, MS Excel y MS PowerPoint.
Conocimientos básicos de instalación y configuración de hardware de PC.
Buen conocimiento de los procesos de gestión de infraestructuras; es necesario conocer el marco ITIL.




Buena comunicación (escrita y oral), habilidades de presentación, rápido aprendizaje, iniciativa propia, trabajo en equipo, abierto a trabajar en turnos.
Disponibilidad para trabajar en un entorno de asistencia de 9 x 5, incluidos fines de semana y festivos.
Excelentes habilidades de gestión del tiempo y capacidad para trabajar bajo presión.
Compromiso continuo con el desarrollo profesional.
Inglés avanzado/fluido

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