13 feb
Hsbc
Xico
Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories.
We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of **Senior Control Manager - CCO Payment Operations US and Canada.
**
Principal responsibilities
This role is within the CCO WPB Operations team and is focused on DBS Payment Operations within Global Operations across multiple jurisdictions and regions.
This role reports to the Global Head of CCO Payments Operations and has a local reporting line to the CCO Operations Regional Lead in the respective GSC.
This role is located within GSC.
The core focus of the role is:
- Supporting, advising and challenging Operations management to ensure that their risks are understood and well controlled.
The role includes analysing the performance of the control environment, performing end to end reviews, deep dive thematic reviews to identify weaknesses and designing new or modified controls to remediate these weaknesses.
- Supporting the Operations CCO lead and the team to deliver the required support to Operations management.
Shoulder additional responsibilities beyond the region and support the team into becoming a much stronger team by sharing best practices, mentoring and coaching new staff etc.
In addition to this, the role will support the evolution of the capability and toolset of the Chief Control Office (e.g.
develop more insightful forward-looking measures) and support the transformation of CCO Operations through active engagement with Transformation team on automation projects and implementing cost effective controls to mitigate risk etc.
**Requirements**:
Knowledge
- Clear understanding of operational risk and how it is managed
- Knowledge of large scale business processes (within banking or other industries) and the risks inherent in these processes
Capabilities
- Intellectually curious and inquisitive
- Able to analyse and interpret complex and varied information to generate insight - and then use this insight to develop concise and actionable conclusions and recommendations.
- Able to develop creative solutions to difficult problems
- Able to pro-actively identify and resolve issues with mínimal supervision
- Strong relationship management,
collaboration and influencing skills with experience of positive, challenging interactions with senior management.
- Strong written and verbal communication skills: ability to present complex issues simply and concisely,
- Able to build productive working relationships with colleagues from different cultures and backgrounds and operate effectively within a globally dispersed team operating in different time zones.
- Able to drive and successfully deliver multiple, wide-ranging priorities, often under stringent time pressures in a dynamic environment
- Able to influence others; able to build and led build transient informal teams to solve specific issues
2.
Desired Requirements
Knowledge
- Detailed understanding of broad operation activity and the regulatory environment in which operations has to operate.
- Knowledge of retail banking, commercial banking and investment banking products and services
- Understanding of risk and control frameworks and risk polices
- Knowledge of best practice in risk management
Experience
- Operating effectively in a complex, global organization
- Experience of managing operational risk
- Experience of designing and implementing process controls
Capabilities
- Process design and/or process reengineering skills
- Expertise in risk and control reporting - especially in defining and measuring leading risk indicators
You'll achieve more when you join HSBC.
**Issued By HSBC Electronic Data Processing (India) Private LTD
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