L558 - Sr Customer Success Manager

L558 - Sr Customer Success Manager

Your role at DynatraceAs a Customer Success Manager, you will be responsible for preserving and growing subscription renewals for our customers.
You will accomplish this by driving adoption, educating our customers on product and service offerings, demonstrating value, focusing on growing relationships and by acting as their champion within Dynatrace.
You will also highlight wins, plan, and develop short- and long-term strategies via success planning and provide thought leadership.
Our goal is to provide our customers with software intelligence that will accelerate their digital transformation.
As a Customer Success Manager,



you will be at the heart of that journey.Role & ResponsibilitiesAccelerate customer adoption of Dynatrace product portfolio through relationship management, success planning and value realization.Own renewal strategy and subsequent on time renewal of subscription(s)Build Dynatrace brand awareness and loyaltyConduct regular proactive calls and account review meetings; maintain an accurate record of discussion and action itemsWork with management team to ensure that critical issues are documented and escalated in an expeditious manner for resolutionDefend against the competitionCollaborate on account activities with cross-functional account teamIdentify strategic, new business growth opportunitiesLeverage relationships to aid in the building of reference accounts/contactsAct as customer advocate and liaison to become a trusted advisorBilingual (Portuguese/English) is requiredTravel as requiredWhat will help you succeedMinimum Requirements:Bachelor's degree or equivalent work experience3-5 years relevant experience in customer success, account management,



or similar fieldPreferred Requirements:A strong business acumen and commercial outlook with a good conceptual understanding of IT operations processes and best practicesProven expertise working with the executive level in client environments, as well as with procurement and business ownersExcellent verbal, written and interpersonal communication skillsAwareness of the Observability marketplace with an understanding of where Dynatrace is positioned and their key strengths above the competitionHighly motivated, energetic and committed to getting resultsAbility to develop strong relationships with the user/customer/internal communitiesTechnical experience in different technologies is a plusWhy you will love being a DynatracerA one-product software company creating real value for the largest enterprises and millions of end customers globally,



striving for a world where software works perfectly.Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.An environment that fosters innovation, enables creative collaboration, and allows you to grow.A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.A relocation team that is eager to help you start your journey to a new country, always there to support and by your side.Attractive compensation packages and stock purchase options with numerous benefits and advantages.
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