14 feb
Unbottleneck®
Nuevo Casas Grandes
We are looking for a Bilingual Virtual Medical Receptionist to support our client's eyecare practice.
While experience in the eyecare industry is not required, fluency in both English and Spanish is essential.
As the first point of contact for patients, you will play a key role in delivering an exceptional patient experience by ensuring clear communication, providing accurate information, and maintaining a professional, welcoming demeanor.
**Key Responsibilities**:- ** Patient Communication**: Handle incoming calls professionally, schedule appointments, and redirect calls or take messages as needed.- ** Customer Support**: Address patient inquiries and concerns with efficiency and professionalism.- ** Insurance Coordination**:
Collect necessary patient and insurance information, verify medical insurance benefits, and submit insurance claims.- ** Office Support**: Assist with general administrative duties, including ordering supplies and ensuring the smooth operation of the practice.
**Qualifications & Skills**:**Required**:- Fluency in English and Spanish (spoken and written).- Proficiency in G Suite and Microsoft Office (Excel, Word).- Strong organizational and multitasking abilities.- Excellent interpersonal and communication skills.- A customer-centric approach with a professional and friendly attitude.- High reliability and punctuality in a remote work environment.
**Preferred**:- Experience in medical insurance verification and claim submission.- Background in medical or optometry-related roles.
**Technical & Work Environment Requirements**:- High-speed fiber internet (minimum 75-100 Mbps).- A personal laptop or desktop computer with an external monitor.- Backup power supply for uninterrupted work during outages.- A high-quality headset with a built-in microphone.- Availability to work in the client's time zone (EST).
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.