14 feb
SAP..
Xico
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**We help the world run better**At SAP, we enable you to bring out your best.
Our company culture is focused on collaboration and a shared passion to help the world run better.
How?
We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.
We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
**#SAPECSCareers****Job Summary**:The **Client Delivery Manager (CDM)** serves as primary point of contact for SAP Private Cloud Customers of Enterprise Cloud Services, for technical delivery topics and other contractual entitlements, mainly focusing on S/4HANA private cloud edition as per contract.The CDM drives end-to-end customer engagement from signature onwards, particularly customer onboarding, continuous service delivery, architecture and governance coaching, relationship management, and renewal initiation.The CDM will be instrumental in delivering high-quality technical managed services, supporting Rise with SAP customers in their SAP S/4HANA Private Cloud adoption journey, and ensuring customer satisfaction through effective service delivery, working along with other roles in SAP.
**Key responsibilities**:**Engagement Management**- Conducts regular / quarterly business review meetings with the customer to discuss the service quality- Delivers a quarterly balanced scorecard with KPI's to ensure overall customer satisfaction (performance review)- Creates and delivers monthly service reporting- Proposes and discusses improvement potential- Conducts service and business planning meetings to understands customer business needs; explains aspects of SAP's overall cloud strategy and the growing portfolio; to ensure adoption of S/4HANA and cloud standardization ; to drive transformationtowards SAP Cloud Solutions**Delivery Management**- Is accountable and orchestrates onboarding projects- Manages overall technical delivery and management of system landscape according to planned scope, budget and milestones as a representative of SAP Enterprise Cloud Services- Guide customers on key topics like Business Continuity, Security & Compliance solutions- Supports delivery/operations teams to perform and drive root cause analysis to completion- De-escalates critical customer situations- Supports critical customer situations in conjunction with teams from Mission Control Center (MCC) if applicable- Ensures feedback loop into development/operations unit- Plans and manages customer release and maintenance activities (establish a customer IT calendar)- Ensures service plan execution by acting as a trusted advisor to establish a focus on core services delivered
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