12 feb
Rockwell Automation
Xico
**Job Description**:
- Receives, routes, resolves, and properly closes all RA HR inquiries within their specialty or assignment in an accurate and timely manner.
Specialist areas could include, but are not limited to: hiring and onboarding, employee data changes, leave of absence administration, accommodation requests, employee separations, global mobility transactions, and local benefit or payroll support.
- Identifies and implements process improvement projects to enhance customer experience.
- Handles escalated requests and provides a proper solution by analyzing arating the "people" from the "problem" by getting the problem, the impact on the customer and advising on any appropriate actions.
- Creates and delivers training to newly hired HR Specialists related to Standard Operating Procedures (SOPS) (SPOs), customer service best practices and can share data's insights with the team
- Collaborates with appropriate HRSC leadership/staff, COE, HRBP or third parties to resolve complex inquiries or transactions
- Accurately enters data into appropriate HR systems and tools
- Uses Workday Help tool to accurately capture, track, and follow-up on inquiries; entries used to monitor KPI trends, track performance, provide feedback, and improve quality
- Participates in system testing and identification of system and user-interface issues; provides feedback to HRSC leadership
- Performs daily review of open case cues to ensure inquiries/requests are being assigned, resolved, and closed properly and in a timely manner
- Identify opportunities to extend best practices to the rest of the HRSC team.
- Provide general advice and guidance on HR policies and procedures to new or existent employees and managers.
- Educate employees and managers on HR resources available to them and encourage the use self-service tools
- Maintain employee documentation (personnel file creation, retention, and deletion)
- Performs specific Local Procedures as Benefits Enrollment, Audits (if region requires).
- Provides consultation on integrating new acquisitions into our standard HR practices and systems.
- Execute in partnership with HRBPs/HRGs on business reorganizations to ensure organizational structures are accurate.
Minimum qualifications:
- Bachelor's degree in Business Administration, Human Resources or related field.
- Two years of shared service center or HR representative experience in HR Operations and/or Global Employee Relations.
- Experience handling highly confidential and sensitive information.
- Interacts daily with peers and customers (typically internal) to exchange or present information.
Builds stable working relationships internally
- Experience with HRIS systems.
- Proficiency Microsoft Office suite.
- Analytical ability
Desired qualifications:
- Two years of HR experience in any of the following areas: Global Payroll, HR Generalist, Employee Services, Compensation, HR services and call centers, document, records management, and/or HR data and systems.
- Workday Human Capital Management experience
- Ability to work with complex processes and systems
- Adapting to ambiguous situations
- Innovative thinking
- Ability to work with customer under stress or with complex situations
- Previous experience working in a HR Shared Services and an Outsourced Delivery model.
- Analytical mindset, with capacity to understand customer need to propose viable solutions
**Skills, Knowledge,
Experience and Education**
- Proficiency in written and spoken English
- ERP knowledge (Workday, SAP)
- Excel skills
- Able to train new hires
- Good process/project management knowledge
- Ability to holistically think about processes and programs; anticipate impact of changes to end users
- Demonstrated ability to complete tasks on schedule and to the specified requirements
LI-RG01
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