13 feb
Western Union
Xico
.Senior Specialist, Agent Support – Mexico CitySenior Specialist, Agent Support – Mexico CityAre you keen to unleash your potential in a global business that is redefining the financial services sector?
Are you ready to unleash your potential in a global business that is committed to moving money for better?
Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive?
Then it's time to join Western Union as a Senior Specialist,
Agent Support.This position is key for providing high-quality and timely service to our North America Bill Payment partners.Role ResponsibilitiesSupport and lead the end-to-end biller operations and account management to provide a world class biller/partner experience to grow and retain revenue.Act as a liaison between the majority of internal departments within Western Union and the Biller/customer to implement, identify, analyze, research, and resolve inquiries on all aspects of the business.Provides customer satisfaction by thoroughly investigating and resolving issues and providing product advice related to their account – revenue protection.Responsible for ensuring service quality and support objectives are consistent with strategic goals and standards.Enhance service quality, ensure compliance with operating standards, and provide training to optimize service delivery and business growth.Creates and maintains client profiles within the client relationship databases daily.Completes and submits enrollment forms, contractual updates, and bank changes.Has a deep and thorough knowledge of assigned clients' configuration and understands their goals and needs.Independently and successfully manages special projects,
while maintaining a high level of performance in day-to-day tasks.Maintains contact with Vertical Sales Representatives to strategize on maximizing individual account performance.Manages many complex client accounts.Serves as subject matter expert to peers in the business unit, shared services, and clients.Role RequirementsBachelor´s degree or be a student and 2-4 years of experience as an agent support specialist to understand the payments landscape.Spanish and English fluent is mandatory.Providing exceptional support and having handled and resolved client issues.Excellent verbal and written communication skills.
Exemplary attention to detail, and solid judgement/critical thinking are required.
You're able to maintain long-standing relationships with our billers.Ability to effectively present operational & business information,
lead reviews with clients.Able to effectively respond to questions from clients and internal/external partners.Work comfortably in a highly complex environment.BenefitsYou will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.