13 feb
Healthcare Businesswomen’S Association
Xico
.Job Description SummaryThe Supply Chain Logistics specialist oversees all aspects of logistics and customer service operations on a global scale.
This role entails processing international and US orders including Early Access and Compassionate use programs, coordinating the transportation, distribution and delivery therapies as well as ensuring exceptional customer service standards are maintained throughout the process.
The specialist collaborates with internal teams, external partners and service providers to streamline logistics processes and enhance the overall customer experience.Job DescriptionMajor accountabilities:Logistics coordination & supply chain management:
- Coordinate the transportation arrangements from NC site to final destinations
- Communicate and collaborate with logistics service providers (specialty couriers) and create job requests on their portals online
- Prepare shipping documents for export shipments
- Track shipments to ensure on-time deliveriesCustomer Service:
- Serve as the primary point of contact for customer inquiries and concerns related to logistics
- Support resolution of customer complaints promptly and effectively, striving to exceed customer expectationsOrder management:
- Execute order processing, including order entry, allocation and fulfillment per procedures
- Ensure accuracy and timeliness in order fulfillment to meet customer delivery expectationsCompliance & regulations:
- Work closely with Customs Trade Compliance/legal to address any compliance issues or concernsCross-functional collaboration:
- Collaborate with internal teams, including commercial, finance, quality, manufacturing, supply chain and warehouse to align logistics activities with business objectivesMinimum Requirements:
- Bachelor's degree in logistics,
supply chain management, business administration or a related field and 1-3 years' experience in managing systems in manufacturing and/or supply chain or 6 years' experience in lieu of Bachelors.
- Proven experience in global logistics and supply chain management
- Understanding of international trade regulations and customs procedures
- Excellent communication and interpersonal skills with the ability to interact effectively with diverse stakeholders
- Proficiency in logistics software and ERP systems for order management and inventory control
- Detail-oriented with a focus on accuracy and quality in all aspects of work
- Strong organizational and time management skills, with the ability to prioritize tasks effectively
- Ability to adapt to flexible working hours including Saturdays and some company holidaysLanguages :English
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