13 feb
PEPSICO
Xico
.Overview:**We Are PepsiCo**Join PepsiCo and Dare for Better!
We are the perfect place for curious people, thinkers and change agents.
From leadership to front lines, we're excited about the future and working together to make the world a better place.Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries.Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years.A career at PepsiCo means working in a culture where all people are welcome.
Here,
you can dare to be you.
No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.
**Know more**: PepsiCoJobsJoin PepsiCo, dare for better.
**Responsibilities**:**The Opportunity****Your Impact**As **IBP Customer Success Manager** your scope would consist of:- Quarterback optimal end-user product experience, fielding technical problem/incident resolution in a timely manner for all sustain issues that may arise.- Properly report sustain status to business and program leadership in the required frequency.
Reporting to include System Stability and Usage Statistics, as well as updates on the Change Request Backlog.- Through your team, ensure all relevant SLAs are met, including but not limited to: uptime, system performance, defect resolution and nightly data pipeline completion.- Act as the single point of contact for any and all sustain related items for Product & Market Leaderhip, building a strong working relationship.- For future Product deployments,
size / establish required sustain organization (adding team and resources to current sustain organization) and manage transition to sustain to properly support business during and after Hypercare- Interface with Product, Service Design, IT, Data Engineering and Data Science regarding customer/end-user feedback to shape future product roadmap and help drive adoption
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.