Customer Service Representative - Supply Chain (G-820)

Customer Service Representative - Supply Chain (G-820)

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**MAIN RESPONSIBILITIES & SCOPE**- Establish and maintain positive working relationships with customers, co-packers, and all internal departments.- Provide accurate and timely communication including written correspondence, telephone, and electronic exchange to all internal and external customers.- Daily,



enter a high volume of incoming orders into the SAP system accurately and promptly.- Follow orders through the system from the time of order entry through invoicing.- Manage and determine the appropriate method of order entry and shipment for accuracy and customer satisfaction.- Negotiate with Planning and Distribution teams for product availability and expedite shipments and coordinate backorders.- Collaborate with the Pricing team to obtain quotes upon customer requests, validate customer pricing, and alert the team of necessary contract modifications.- Take responsibility for errors and initiate actions to prevent reoccurrence.- Investigate customer complaints regarding services, billing, and issues resulting in the appropriate resolution and corrective action for both the customer.- Utilize all available data sources to implement the most efficient and cost-effective logístical process for delivery of product to external customers.
**ADDITIONAL CONSIDERATIONS OR COMMENTS**- Travel requirements: 5%**EDUCATION, LANGUAGE, SKILLS & QUALIFICATIONS**- Bachelor's degree or equivalent work experience- At least 5 years in a Customer Service role- Fluent in English- Manufacturing industry or B2B experience strongly preferred.- At least 5 years of SAP experience preferred.- Ability to troubleshoot and rapidly shift multiple priorities in a fast-paced environment.- Independent thinker and a team player and works toward a collective goal- Exceptional customer focus and ability to build relationships.




**ESSENTIAL EXPERIENCE & KNOWLEDGE / TECHNICAL OR FUNCTIONAL COMPETENCIES**- Ability to troubleshoot and rapidly shift multiple priorities in a fast-paced environment.- Independent thinker and a team player and works toward a collective goal- Exceptional customer focus and ability to build relationships.- Strong written, oral, and interpersonal skills- Motivated self-starter with the ability to manage deliverables with limited supervision in a dynamic, fast-paced environment.- Problem-solver mentality- Strong analytical and problem-solving skills with high attention to detail- Enthusiastic team member with a willingness to be flexible and adaptable to changing business demands and priorities.- Strong communication skills and the ability to interface with various levels of management.




**LEADERSHIP COMPETENCIES & PERSONAL STYLE**- Listen to others.- Strive for excellence.- Analytical & Technically savvy- Team player with good interpersonal skills- Ability to multitask.- Ability to transfer knowledge to others.- Planning skills- Positive thinking- Support others.Pay: $15,000.00 - $27,000

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