12 feb
99minutos.com
Azcapotzalco
Why work for us?
99minutos is a place where logistics meets innovation. We have always distinguished ourselves as being the fastest last-mile delivery for online shopping. Our rapid expansion across the region, overall growth, and recent funding have placed us in a great position to continue executing on our aggressive plans and help us achieve our vision to be the best, largest, and most sustainable provider of end-to-end ecommerce fulfillment solutions in Spanish-speaking LatAm. We want to be perceived as the most trusted partner to provide the best possible ecommerce delivery experience by the thousands of businesses we serve. We currently operate across Mexico, Chile, Colombia, Peru, and plan to expand to more countries soon.
This has also placed us in several “Soonicorn” (Soon to be Unicorns) lists, as one of the key players in the supply chain sector in LATAM.
We serve thousands of small businesses every day, we consider this a strategic cohort of customers and we are working to develop tools to improve their experience with 99minutos.
We are always looking to take our client’s experience to a new level. We are constantly solving these two key questions: “how can we build a world-class operation and exceed our client’s expectations?” and “how can we ensure that every single order is delivered as quickly, accurately, and cost effectively as possible.”
We are looking for a Process Automation Manager to lead the constant improvement of processes within our organization. This is a hyper-dynamic role that will interact with all teams within the company, and help us improve efficiency through task automation and growth hacking. If you are passionate about constant process improvement and using many tech tools to achieve scale, this is the best place for you.
The impact you will have:
- You will be working directly with operations, HR, Recruitment, UX, marketing, and technology teams to help develop productivity increases by streamlining processes
- You will lead many projects through the definitional stages, working to ensure that we're working to solve the right problems
- You will oversee user interface design, usability testing, customer research, metrics and data analysis of the processes you implement
- You will promote data-based decision making
- You will test prototypes and hypotheses with users to collect feedback
- You will launch experiments and evaluating how they perform and how to iterate
- You will share your work to peers and leadership, asynchronous and in-person
- You will take part in weekly design critiques, workshops, all-hands and squad meetings
- You will interact with customers to understand the root cause for questions and queries
Within three months, you will:
- Get to know our existing teams and many processes
- Propose improvements to our processes in order to reach scale
- Start solving complex issues and proactively heading off negative service trends.
- Understanding and correctly utilizing resources provided by internal systems, departments, policies, and procedures
- Develop, analyze and improve new strategies and procedures
- Develop, plan, and implement short and long term goals
Basic Mandatory Requirements
- Bachelor’s degree in Engineering, Business, Marketing, or similar
- 3+ years’ relevant experience in product management
- Strong analytical and quantitative skills, ability to use hard data and metrics to back up assumptions, recommendations,
and drive action
- Absolute passion for ensuring a great customer experience
- Able to work in an ambiguous environment, work independently, with an ambition to improve existing processes
- Strong oral (speaking, listening, interpretation) and written communication skills
- Love for problem solving, maintaining a solution-oriented approach with an analytical mindset
- Experience using automation tools to scale processes such as zapier, autopilot, ITTT, etc.
Preferred (not mandatory) requirements:
- Experience in product or project management
- MBA or similar advanced degree or certificate
- Proven track record of successfully delivering results in a fast-paced, dynamic environment
- Prior experience in startup roles with a solid track record of success
- Fluent Spanish, and advanced English
- Knowledge of Six Sigma/Lean Processes or Project Management certifications
What you receive in this role:
- The opportunity to join one of the most exciting and solid startups in the region. 99minutos is part of the “Soonicorn” club
- You'll receive a competitive base salary with eligibility for generous incentives, bonuses
- Excellent medical benefits (Gastos Médicos Mayores)
- Flexible vacations, above the law’s minimums
- A chance to review, strategize, and potentially overhaul an entire world of Data with millions of relevant datapoints, in one of the best and largest ecommerce delivery companies in LATAM.
- Challenges that will allow you to use your creativity to innovate, change and grow
- Colla
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.