(EBY996) | Customer Service Representative - Supply Chain

(EBY996) | Customer Service Representative - Supply Chain

**MAIN RESPONSIBILITIES & SCOPE**
- Establish and maintain positive working relationships with customers, co-packers, and all internal departments.
- Provide accurate and timely communication including written correspondence, telephone, and electronic exchange to all internal and external customers.
- Daily, enter a high volume of incoming orders into the SAP system accurately and promptly.
- Follow orders through the system from the time of order entry through invoicing.
- Manage and determine the appropriate method of order entry and shipment for accuracy and customer satisfaction.
- Negotiate with Planning and Distribution teams for product availability and expedite shipments and coordinate backorders.




- Collaborate with the Pricing team to obtain quotes upon customer requests, validate customer pricing, and alert the team of necessary contract modifications.
- Take responsibility for errors and initiate actions to prevent reoccurrence.
- Investigate customer complaints regarding services, billing, and issues resulting in the appropriate resolution and corrective action for both the customer.
- Utilize all available data sources to implement the most efficient and cost-effective logístical process for delivery of product to external customers.
**ADDITIONAL CONSIDERATIONS OR COMMENTS**
- Travel requirements: 5%
**EDUCATION, LANGUAGE, SKILLS & QUALIFICATIONS**
- Bachelor’s degree or equivalent work experience
- At least 5 years in a Customer Service role
- Fluent in English
- Manufacturing industry or B2B experience strongly preferred.
- At least 5 years of SAP experience preferred.
- Ability to troubleshoot and rapidly shift multiple priorities in a fast-paced environment.
- Independent thinker and a team player and works toward a collective goal




- Exceptional customer focus and ability to build relationships.
**ESSENTIAL EXPERIENCE & KNOWLEDGE / TECHNICAL OR FUNCTIONAL COMPETENCIES**
- Ability to troubleshoot and rapidly shift multiple priorities in a fast-paced environment.
- Independent thinker and a team player and works toward a collective goal
- Exceptional customer focus and ability to build relationships.
- Strong written, oral, and interpersonal skills
- Motivated self-starter with the ability to manage deliverables with limited supervision in a dynamic, fast-paced environment.
- Problem-solver mentality
- Strong analytical and problem-solving skills with high attention to detail
- Enthusiastic team member with a willingness to be flexible and adaptable to changing business demands and priorities.




- Strong communication skills and the ability to interface with various levels of management.
**LEADERSHIP COMPETENCIES & PERSONAL STYLE**
- Listen to others.
- Strive for excellence.
- Analytical & Technically savvy
- Team player with good interpersonal skills
- Ability to multitask.
- Ability to transfer knowledge to others.
- Planning skills
- Positive thinking
- Support others.
Pay: $15,000.00 - $27,000.00 per month
**Experience**:
- Supply chain: 1 year (required)
- Customer Service: 1 year (required)
Work Location: In person

El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.com.mx/empleo/139863082/eby996-customer-service-representative-supply-chain-monterrey/?utm_source=html