12 feb
Det Norske Veritas (DNV)
Tamazunchale
.About Energy SystemsWe help customers navigate the complex transition to a decarbonized and more sustainable energy future.
We do this by assuring that energy systems work safely and effectively, using solutions that are increasingly digital.
We also help industries and governments to navigate the many complex, interrelated transitions taking place globally and regionally, in the energy industry.DNV is seeking a Customer Success Manager to join their solar data products team.Accurate and reliable weather data is a crucial part of the energy transition, supporting decisions from design and financing through to integration and operation.
You will be part of a global team providing high quality weather data products and services asset managers & developers, product managers, ISOs/DSOs, governments, and more.
The solar data product team is at the cutting edge of DNV's digital offering and is a fast-growing business unit, making this an exciting environment to develop in.
There are significant personal growth opportunities in this team within DNV, as the company is focused on growing its digital footprint in renewables and more broadly.
This means that there is also a wide range of opportunities for learning and growth in any relevant field, with the full support of DNV's dedicated career tracks.This position will report to the Head of Customer Success and be based at our Mexico City, MX office, following our hybrid work model.What You'll DoQuarterback the customer experience by serving as the main point of contact for customers, ensuring they receive exceptional service and support from our teams.Develop and implement onboarding processes to help customers effectively utilize digital renewable energy data products.Monitor customer engagement and product usage,
identifying opportunities to enhance the customer experience.Conduct regular check-ins with customers to review their progress, gather feedback, and address any concerns.Collaborate with sales and product teams to identify opportunities for upselling and cross-selling.Provide training and support to customers, ensuring they fully understand the features and benefits of our products.Act as an advocate for customers, representing their needs and feedback within the organization.Develop strategies to increase customer retention, ensuring long-term partnerships and repeat business.Analyze customer data to identify trends, insights,
and opportunities for improving product usage and satisfaction.Create reports and presentations to communicate customer success metrics to internal stakeholders.Develop understanding of all products within Renewable energy data team.Understand and develop workflows within CS function.Develop customer-facing documents.BenefitsVacation bonuses pay.Group health insurance plan.Group retirement plan with company match.Education reimbursement program.Company-provided life insurance plan.Food Vouchers.Flexible work schedule with hybrid opportunities
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.