12 feb
Western Union
Tamazunchale
.Are you keen to unleash your potential in a global business that is redefining the financial services sector?
Are you ready to unleash your potential in a global business that is committed to moving money for better?
Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive?
Then it's time to join Western Union as a Senior Specialist, Agent Support.Western Union powers your pursuit.This position is key for providing high-quality and timely service to our North America Bill Payment partners.Role ResponsibilitiesAs an operations Supervisor,
you are responsible for leading and supervising the Specialist team.You will ensure profitability by generating revenues through cost controls associated with production and service standards by serving the customer base and agency network.You will act as a point of contact and be responsible for providing support to partners regarding operational requirements, account support, and handling partner affecting issues.Building and maintaining partner relationships, providing escalated customer service, and promoting biller loyalty.Ensuring service quality and support objectives consistent with strategic goals and standards for the North America Bill Payment product line.Enhancing service quality, ensuring compliance with operating standards, optimizing service delivery and business growth.Consistently providing exceptional customer support, with the aim of not only addressing immediate concerns, but more importantly, earning the goodwill and loyalty of each partner in the process.Role RequirementsBachelor's degree or being a student and 4-5 years of experience as an agent support specialist to understand the payments landscape.
Experience as a team leader or having personal leadership skills is mandatory.Fluency in Spanish and English is mandatory.Providing exceptional support and having handled and resolved client issues.Excellent verbal and written communication skills.
Exemplary attention to detail, and solid judgment/critical thinking are required.
You're able to maintain long-standing relationships with our billers.Ability to effectively present operational & business information, lead reviews with clients.Able to effectively respond to questions from clients and internal/external partners.Work comfortably in a highly complex environment.We make financial services accessible to humans everywhere.
Join us for what's next.Western Union is positioned to become the world's most accessible financial services company —transforming lives and communities.
We're a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe.
More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.