10 feb
Unilever
Xico
.Source to Pay Service Delivery Manager – North AmericaService Lines/Domain/Foundation: Uniops Business Operations – Commercial ExperienceReports to: Commercial Experience Market Director North AmericaScope: North AmericaLocation: Bosques, CDMXLanguages: English (fluent), Effective communications both written and oral in EnglishWHO ARE WE?Business Operations is a global organization focused on simplifying and digitizing Unilever's operations for unlocking growth and creating value by making our processes and systems simpler, integrated, and easier to work with.Within UniOps,
the Commercial Experience [ComEx] team has always been a pioneering organization providing financial and Supplier operations across Unilever.Supplier Operations oversees the entire procurement lifecycle.
This includes onboarding and managing master data for 54,000 suppliers, handling contracts and payments for €38 billion in procurement spend, and processing travel expense statements for 40,000 employees.
The team also manages tail spend sourcing for MBS and Capex/MRO, the forecasting process, and the execution of the Responsible Partner Policy.
Having achieved peer world-class benchmarks, Supplier Operations is now focused on an ambitious agenda of simplifying, digitizing, and automating processes to achieve digital-native costs and operational KPIs.
Additionally, the team is exploring opportunities to build advanced analytics capabilities, leveraging data to provide insights that enable procurement to add even greater value.PURPOSE OF THE ROLEThe Source to Pay (S2P) Service Delivery Manager plays a key role in driving Supplier operations agenda in the market.
The role will ensure delivery of the payments operations in the geography along with ensuring process governance and driving compliance to controls.
The role holder will play a key role in escalation management and will be responsible for delivery of Supplier operations KPI's.WHAT WILL YOUR MAIN RESPONSIBILITIES BEService delivery of operational metrics for payments, overdues management and other critical operational KPI'sDriving delivery through 3rd party service providerEscalation point within market for resolving S2P issues and directing users to the right resources on training and helpdeskDelivering balance sheet hygiene on GRIR, vendor open items etc in partnership with Control Service centreEnsure that 3rd party service provider operates GFCF and GPM controls and be accountable for their effectiveness.Accountable for ensuring GPM compliance,
approving DTPs and reporting exceptionsEnsure the IHD (supplier help desk) improves service end users experience as well as suppliers, increasing user end perception, supporting business critical escalations, and ensuring fast resolutions are provided
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