10 feb
Genesys
Xico
.Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees.
Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale.
As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed.
And,
while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work.
Join the team and create the future of customer experience together.LI-HybridJob Title: Senior Solution ConsultantDepartment & Team: Solutions Consulting LatamReports to: Luis SandovalLocation: Mexico City, MexicoGenesys is currently recruiting for a Senior Solution Consultant to join our Pre-Sales team.
The Solutions Consultant works with the Sales Account Executives to develop new business across all Genesys product lines.
The Solutions Consultant works in a consultative role to understand customer needs and map them to Genesys software, services, and consulting offerings delivered in a holistic solution.
This client-facing role works with all levels of customer organizations tailoring the messaging to meet the needs of various stakeholders including C-level decision-makers.Key Responsibilities:- Working alongside Sales Account Executives to provide technical and consulting expertise regarding Genesys solutions.- Managing assigned prospects/customers to help progress sales opportunities.- Bring a deep understanding of customer problems and solution benefits to all prospect and customer interactions.- Ensuring Sales Account Executives are being supported properly.- Your role as a Solutions Consultant is to act as a link between the customer's needs and potential solution value.
Due to the technical complexity of the Genesys offering, this role is imperative to the success of sales opportunities.How does the Solutions Consultant engage in opportunities?- They seek to understand customer requirements through consultative discovery efforts.- Using a service design methodology, they uncover gaps in the customer experience (CX).- They work with the customer to co-create solutions to bridge the CX gaps.- They bring a unique perspective in matching Genesys solutions to customer requirements.- They can address the needs of both business and technical influencers.- They are effective at handling objections and demonstrating value
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.