10 feb
Tigerconnect
Tamazunchale
.TigerConnect transforms healthcare with the industry's most widely adopted clinical collaboration platform – uniquely modernizing the way doctors, nurses, care teams, patients, and data connect.
With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely.
More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers.
Today, private practice doctor's offices, small and large hospice centers,
and some of the largest healthcare organizations in the United States rely on TigerConnect.
We're a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate.We are seeking a dynamic and experienced Supervisor, Customer Support to lead the transformation of our customer support team and service delivery.
This role requires a strong people leader who can inspire and guide the team through change while driving the adoption of best practices in service management.
The ideal candidate will have expertise in ITIL, project management, and Six Sigma, ensuring our support operations achieve excellence in efficiency, quality, and customer satisfaction.What You'll Be Doing:Team Leadership & Development:Lead, mentor, and develop a high-performing customer support team, fostering a culture of accountability, collaboration, and innovation, ensuring effective and efficient resolution of customer issues.Training,
upskill and career progression path definition to enhance team skills and capabilities.Operational Transformation:Drive the transformation of support operations by implementing ITIL frameworks and service management best practices.Lead initiatives to optimize workflows, reduce inefficiencies, and enhance the overall quality of service delivery.Establish and track key performance indicators (KPIs) to measure team performance and service outcomes.Act as an escalation point for complex technical support issues.
Leverage your technical expertise to resolve these issues promptly and effectively.Service Innovation:Collaborate with cross-functional teams to design and implement customer-centric support strategies that align with business goals.Identify and lead process improvement initiatives using Six Sigma methodologies to ensure continuous improvement.Act as a champion for innovation,
leveraging technology to improve service delivery.Change Management:Manage change effectively, ensuring smooth transitions during process or organizational transformations.Communicate the vision and goals of transformation initiatives to gain buy-in from team members.Project Management:Oversee and execute support-related projects, ensuring they are delivered on time, within scope, and with measurable impact
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.