10 feb
Ikraft Solutions
Saltillo
To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering.
Microsoft, Cisco, Linux or similar certification is a plus.
If you're naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we'd like to meet you.
Ultimately, you will be a person our customers trust.
They will rely on you to provide timely and accurate solutions to their technical problems.
**Responsibilities**
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Properly escalate unresolved issues to appropriate internal teams (e.g.
software developers)
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
- Maintain jovial relationships with clients
**Requirements and skills**
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
- Hands-on experience with Windows/Linux/Mac OS environments
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- BS degree in Information Technology, Computer Science or relevant field
- Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
**We offer**
- Base Salary up to $23,000 MXN
- Major Medical Expenses
- Food Stamps
- Vacaciones Bonus
- Christmas Bonus
- Food Aid
- Daily attendance award
- Life insurance
- Funeral expensas insurance
Tipo de puesto: Tiempo completo
Salario: $23,000.00 al mes
Horario:
- Turno de 8 horas
Prestaciones:
- Descuentos y precios preferenciales
- Seguro de gastos médicos mayores
- Seguro de vida
- Vales de despensa
- Vales de restaurante
Tipos de compensaciones:
- Bono mensual
Puede trasladarse/mudarse:
- San Nicolás de los Garza, N. L.: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Obligatorio)
Experiência:
- Tech Support, Help Desk, Service Desk: 1 año (Obligatorio)
- Call Center: 1 año (Deseable)
Idioma:
- Inglés (Obligatorio)
- Francés (Obligatorio)
Disponibilidad de turnos:
- Turno diurno (Deseable)
- Turno nocturno (Deseable)
- Turno de madrugada (Deseable)
Lugar de trabajo: Una ubicación
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.