10 feb
Hilton Worldwide
Xico
Job Description - Operations Manager (HOT0BCKV) Job Number:HOT0BCKV
Work LocationsHilton Garden Inn Cancun Airport
Carretera Cancun - Chetumal KM 22
Aeropuerto Internacional de Cancun
Cancun 77565
An Operations Manager is responsible for ensuring efficient operations of Food and Beverage outlets and the Front Desk to deliver an excellent Guest and Member experience while monitoring team member standards.
What will I be doing? As an Operations Manager, you are responsible for ensuring efficient operations of Food and Beverage outlets and the Front Desk to deliver an excellent Guest and Member experience.
Specifically, you will be responsible for performing the following tasks to the highest standards:
Ensure efficient operation of Food and Beverage outlets and Front DeskControl the flow of customers and orders throughout serviceManage all transactions during serviceEnsure all outlets are staffed according to business levelsMonitor the appearance, standards and performance of Team Members with an emphasis on quality of guest service and hospitalityMaximise sales revenue through up-selling and marketing programmesManage guest requests in a timely and efficient mannerComply with hotel security, fire regulations and all health and safety legislationWhat are we looking for? An Operations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Previous experience in organising Food and Beverage service in a range of outletsFront Office experience in the hotel/leisure/retail sectorExcellent interpersonal, communication,
and delegation skillsFlexibility to respond quickly and positively to a range of work situationsCalm and organisedCommitted to delivering high levels of customer serviceInterest in developing others to be part of a winning teamIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience as a Duty ManagerWhat will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.
Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day.
And, our amazing Team Members are at the heart of it all!
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