10 feb
Concentrix
Tamazunchale
.Job Title:Senior Operations ManagerJob DescriptionThe Sr. Operations Manager is responsible for:Strategic Oversight: Lead and execute operational strategies, manage resources, and optimize processes to achieve organizational goals and enhance efficiency.Team Leadership and Quality Control: Direct a team, ensure product/service quality, manage budgets, and maintain compliance with a focus on continuous improvement.KEY ACCOUNTABILITIESStrategic Planning: Developing and implementing operational strategies to achieve the company's goals and objectives.Team Leadership: Managing and leading a team of operations staff, providing guidance, coaching, and performance evaluations.Process Improvement:
Identifying areas for process optimization and efficiency enhancements, and implementing improvements to increase productivity.Resource Allocation: Managing budgets and allocating resources effectively to meet operational needs while controlling costs.Quality Control: Ensuring that products or services meet quality standards and customer expectations.Risk Management: Identifying and mitigating operational risks, including those related to safety, compliance, and security.Vendor and Stakeholder Management: Collaborating with vendors, suppliers, and other stakeholders to maintain strong relationships and optimize partnerships.Data Analysis: Analyzing data and key performance indicators to make informed decisions and drive improvements.Reporting: Providing regular reports and updates to senior management on operational performance and outcomes.Compliance: Ensuring that the company complies with relevant regulations and industry standards.Customer Focus: Maintaining a customer-centric approach to meet customer needs and resolve issues promptly.Technology Adoption:
Evaluating and implementing technology solutions to enhance operational efficiency.Emergency Response: Developing and implementing contingency plans to address unexpected operational disruptions or crises.Continuous Improvement: Fostering a culture of continuous improvement within the operations team.Communication: Effective communication with internal teams and external partners to ensure alignment and smooth operations
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